General Manager

Bagel Brands•Sauk Centre, MN

20d

About The Position

The General Manager is accountable for the coffeehouse’s overall performance, including financial results, team effectiveness, and guest experience. Reporting to the Area or District Manager, this role leads daily operations and builds a high-performing, engaged team through clear expectations, accountability, and a healthy coffeehouse culture centered on exceptional guest service. The General Manager drives sales and traffic growth, develops and coaches team members, and leads by example while bringing Caribou Coffee’s purpose and core values to life. The role oversees staffing, scheduling, training, team engagement, and coffeehouse systems and records. It leads consistent guest service and product quality across in-store, drive-thru, mobile-order, and delivery channels, using guest feedback and performance data to improve service. The General Manager also owns coffeehouse sales, profitability, inventory, labor, expenses, cash controls, loss prevention, food safety, sanitation, and operational readiness. The position requires full-time availability of 40–47 hours per week, with overtime regularly required, including early mornings, evenings, weekends, and holidays. Physical demands include reaching, lifting up to 50 pounds, sitting and standing for 4–8 hours, bending, and moving intermittently during working hours; these demands may be performed with or without reasonable accommodations. Compensation is $20.82–$39.77 per hour, subject to local and state minimum-wage requirements. The listed location is 533 12th Street S, Sauk Centre, Minnesota 56378.

Requirements

At least 1–2 years of restaurant, retail, or guest-service management experience, or a combination of experience and education.
Must be at least 18 years old.
Valid driver’s license and reliable transportation for supply-chain, operational, and marketing tasks.
Reliable transportation to and from the workplace.
Ability to work full-time, 40–47 hours per week, and regularly work overtime, including early mornings, evenings, weekends, and holidays.

Nice To Haves

ServSafe certification, or ability to obtain it within 90 days of employment.
Experience with sales building, Profit & Loss statements, recruitment, and training.
Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
High school diploma or GED equivalent.

Responsibilities

Maintain staffing levels that meet business needs across shifts, create and publish accurate demand-based schedules, and develop bench strength and succession plans.
Build and retain a skilled team through goal setting, coaching, performance accountability, recognition, and use of company tools to strengthen engagement and reduce turnover.
Own role-based training, promotional-window training, onboarding, and related development initiatives.
Provide individualized coaching and support, address team-member concerns promptly, and maintain a safe and supportive environment.
Model and uphold company policies, practices, and standards.
Use designated systems and tools accurately and on time to complete administrative and operational tasks, maintain records, monitor performance, and support decision-making.
Lead the team in delivering Caribou’s STAR guest service model through craft, hospitality, consistency, training, coaching, and recognition.
Improve guest satisfaction, speed of service, and loyalty by using guest feedback and coffeehouse data to guide specific actions.
Ensure food and beverages meet standard operating procedures and brand standards throughout the day.
Prepare the coffeehouse for peak periods by coaching the team to anticipate guest and daypart demand.
Manage guest experience and channel flow across in-store, drive-thru, mobile-order, and delivery channels, maintaining speed and order accuracy.
Resolve guest, team, supply-chain, and asset-related issues in a timely manner.
Lead coffeehouse performance to drive sales, profitability, and operational excellence, including local marketing execution.
Maintain an adaptable presence in the coffeehouse in accordance with scheduling standards, including during peak periods, inventory work, administrative duties, promotional sets, and holidays.
Ensure the coffeehouse is open, staffed, and operational during expected business hours; take ownership of coverage and provide direct operational support when needed.
Manage inventory, replenishment, waste, and assets to maintain accurate levels, minimize loss, use resources efficiently, and support uninterrupted operations.
Manage the coffeehouse P&L and company resources; focus on sales while managing labor, cost of goods, waste, and controllable expenses.
Build cash flow through disciplined fiscal responsibility and drive progress toward sales goals during promotions, seasonal windows, and daily operations.
Own cash controls and loss prevention; enforce accurate cash handling and register accountability and manage cash overages or shortages to standard.
Maintain food safety, sanitation, and health protocols.
Build trust through transparent communication, follow-through, resilience, adaptability, equitable people-development standards, and constructive feedback.
Partner with General Manager peers and handle difficult conversations and confidential information with empathy and professionalism.