General Manager

Community Choice Financial Family of Brands•Tampa, FL

11d•Onsite

About The Position

The General Manager at InstaLoan in Tampa, Florida, leads store operations and team performance to grow revenue, maintain compliance, and deliver customer service. The role includes coaching and developing team members, managing financial transactions and risk, ensuring regulatory and company standards are followed, and building customer and community relationships. The position is full-time, requires regular in-person attendance including weekends, and includes a minimum of 40 hours per week. The hourly base pay is $22.50, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Must successfully complete a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company performance standards.
Coach, lead, and develop team members in company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing and business-to-business partnership efforts, obtain referrals, and host or participate in community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by corporate office or the District Manager.
Supervise office security, cash management, and loss prevention, documenting cash discrepancies, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure optimal staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain internal and external store appearance, address basic facility needs, schedule maintenance, oversee the store planogram, and ensure promotional materials are displayed properly.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, managing multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.

Benefits

Paid on-the-job training and comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with retailer discounts.
Paid time off, starting at 12 days in the first year.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.