General Manager

PLANET FITNESS•Klamath Falls, OR

5d•Onsite

About The Position

The General Manager oversees club operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. This role leads employees in a positive, motivating manner and calls for a results-oriented leader committed to quality service. The General Manager supports front desk and membership activities, recruits and develops staff, maintains facility cleanliness and safety, and manages club administration and maintenance processes.

Requirements

At least 2 years of supervisor or manager experience in a high-volume restaurant or retail environment, or 2 years of Planet Fitness experience preferred.
Comfort working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Current CPR certification required, or willingness to become certified upon hire.
Ability to talk and hear; sit, stand, and use hands and fingers to handle or feel.
Occasionally stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Bachelor’s degree or four years of supervisor or manager experience preferred.
Planet Fitness experience preferred.

Responsibilities

Handle front desk activities, answer phones, check members into the system, sign up new members, conduct tours for prospective members, and address member requests, issues, and questions.
Recruit, hire, train, and develop Assistant General Managers, Front Desk Associates, and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered.
Lead by example; train and coach direct reports and ensure adherence to Planet Fitness values and goals.
Administer and process bi-weekly employee timesheets.
Resolve employee issues and concerns and manage corrective action and termination activities.
Manage the cash drawer and deposit procedure.
Oversee facility cleanliness and maintenance, including responsibility for the largest section of daily cleaning.
Maintain cleaning and daily round logs.
Manage the club’s Computerized Maintenance Management System (CMMS) platform.
Ensure the safety of employees, members, and club property.
Determine and communicate equipment repair needs in a timely manner.
Travel to other clubs as needed.