General Manager

Marriott•Sarasota, FL

About The Position

Shaner Hotels is seeking a dynamic, results-driven General Manager to lead all aspects of hotel operations, deliver exceptional guest experiences, drive financial performance, and develop a high-performing team. The role is responsible for ensuring the hotel operates in accordance with corporate policies and franchise standards while exemplifying Shaner’s Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability. This highly visible leadership role serves as the face of the hotel within the community and works collaboratively with department leaders to achieve operational excellence, maximize revenue, and exceed guest expectations. The hotel is owned and operated by independent franchisee Shaner Hotel Group, which controls the hotel’s employment policies and practices. The person hired will be employed by the franchisee, not Marriott International, Inc.

Requirements

At least five years of progressive hospitality leadership experience, including hotel operations management.
Clean driving history or driving record.
Proven ability to lead teams, drive financial performance, and deliver exceptional guest experiences.
High school diploma or equivalent.
Strong knowledge of hotel budgeting, forecasting, payroll, purchasing, and cost controls.
Working knowledge of hotel departments, including Front Office, Housekeeping, Food & Beverage where applicable, Engineering, and Sales.
Experience with hotel Property Management Systems (PMS).
Excellent leadership, communication, interpersonal, and conflict-resolution skills.
Ability to analyze business performance and make sound operational decisions.
Strong organizational, time-management, and problem-solving abilities.
Ability to read, interpret, and implement operating procedures, safety guidelines, and company policies.
Ability to prepare reports, business correspondence, and operational documentation.
Comfort presenting information to employees, ownership groups, guests, and community organizations.
Knowledge of local attractions, events, and market conditions to enhance the guest experience and support hotel success.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Certified Hotel Administrator (CHA) designation.
Bilingual English/Spanish.

Responsibilities

Provide strategic leadership and direction for all hotel operations.
Achieve and exceed hotel financial goals, revenue targets, and budget expectations.
Develop and execute short- and long-range financial and operational objectives aligned with company goals.
Manage payroll, purchasing, and expense controls to maximize profitability.
Maintain compliance with Shaner Hotels policies, franchise brand standards, and operational procedures.
Lead, coach, mentor, and develop department managers and associates to foster a positive, high-performing workplace.
Recruit, hire, train, motivate, evaluate, and retain talent throughout the hotel.
Promote a culture focused on exceptional guest service and operational excellence.
Maintain a visible presence throughout the property and remain accessible to guests and associates.
Resolve guest concerns promptly and professionally to ensure guest satisfaction.
Maintain comprehensive knowledge of hotel services, room types, rates, occupancy, and daily operations.
Assist associates with operational responsibilities to ensure seamless guest service.
Establish, communicate, and enforce standards for cleanliness, safety, and service across departments.
Lead hotel sales and marketing efforts in partnership with the Sales team to maximize occupancy and revenue.
Monitor key performance indicators and implement strategies to improve operational efficiency and guest satisfaction.
Ensure strong performance on Shaner Hotels, franchise, quality assurance, cleanliness, and guest satisfaction inspections.
Build and maintain relationships with the local community, business organizations, and tourism partners.
Work a flexible schedule, including weekends, holidays, and varied shifts, as business needs require.
Perform other duties as assigned.