General Manager

Community Choice Financial Family of Brands•Norcross, GA

6d•Onsite

About The Position

The General Manager (GM) leads a TitleMax store’s daily operations and is accountable for store performance, revenue growth, compliance, and customer service. The GM coaches and develops team members, manages customer transactions and risk within established limits, builds local business and community relationships, and maintains store security and operational standards. The role requires a full-time schedule of at least 40 hours per week, regular in-person attendance, and weekend availability.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Must complete a background check.
Ability to meet physical demands that frequently include remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed Company performance standards.
Coach, lead, and develop team members, including training them on systems, Company standards, account management, collections, job duties, and performance reports.
Lead local marketing, business-to-business partnerships, referrals, and community and in-store events to grow business and revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules according to budget, workloads, and store needs, and ensure optimal staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance; oversee planograms and promotional displays.
Perform duties outside the office as applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, meet performance standards, and complete additional tasks as directed.
Maintain regular, in-person attendance on a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to retailer discounts.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Hourly base pay of $19.25 and eligibility for performance bonuses.