General Manager

Restaurant Technologies•Richmond, VA

14d

About The Position

The General Manager I leads individuals and team leaders at a depot serving upwards of 800 customers. Depending on the size of the operation, the role may be supported by an Operations Manager who manages part of the hourly team; the General Manager may also directly supervise a segment of the hourly workforce. The position is responsible for team engagement, safety and regulatory compliance, fleet performance, service excellence, oil distribution, inventory accuracy, and the depot’s financial and operational results. The General Manager fosters a safety-first culture, oversees driver and fleet practices, and ensures compliance with OSHA, DOT, HACCP, and applicable FDA requirements. The role also oversees customer-site Oil Management system installations, RT equipment performance, delivery of fresh cooking oil and collection of used cooking oil, and accurate depot inventory transactions. The position monitors operational and financial KPIs, develops action plans to address performance gaps, and manages depot expenses and P&L reporting in alignment with budgets and forecasts. Travel may be up to 20%.

Requirements

Operations experience required; 1 or more years strongly preferred.
Management experience required; 1 or more years strongly preferred.
Skilled at motivating others and building highly engaged, effective teams.
Demonstrated ability to manage employee performance through coaching conversations, conflict resolution, and employee development.
Managerial courage to address performance issues, handle difficult conversations, and lead with confidence.
Demonstrated ability to manage customer service challenges toward mutually beneficial outcomes.
Strong business acumen and a proven track record of achieving financial and operational results.
Excellent interpersonal communication skills and ability to influence various levels of the organization.
Self-awareness, understanding of personal strengths and growth areas, and active pursuit of improvement opportunities.
Ability to thrive in a fast-paced, growth-oriented environment.

Nice To Haves

Bachelor's degree in business or a related field is strongly preferred.
Route-based service industry experience is strongly preferred.
Experience leading a distribution function is strongly preferred.

Responsibilities

Manage team engagement and performance by monitoring KPIs, providing regular feedback, celebrating successes, and driving continuous improvement.
Implement and enforce safety policies, training, procedures, and regulations in compliance with OSHA standards; coach and mentor team members on safety awareness and driving skills.
Oversee fleet performance and maintenance, including driver pre- and post-trip inspections, maintenance-provider relationships, and fleet uptime, downtime, and preventative-maintenance KPIs.
Ensure compliance with DOT regulations, including hours of service and driver qualifications; review compliance metrics and coach drivers using Samsara.
Oversee installation of Oil Management systems at customer sites and monitor equipment KPIs.
Oversee RT equipment performance and functionality; drive KPI achievement through staffing, coaching, and leadership, and develop action plans to address performance gaps.
Manage delivery of fresh cooking oil and collection of used cooking oil, monitoring efficiency and service levels.
Ensure depot inventory accuracy by overseeing receiving, shipments, transfers, and verifications for oil routes and installations or services.
Oversee implementation and adherence to depot HACCP standards, employee training on FDA requirements, and cleanliness for inspection readiness.
Analyze depot operating expenses, align them with budgets and financial forecasts, identify cost-saving opportunities, and prepare, monitor, and report P&L statements.