General Manager

Trulieve•Hobe Sound, FL

5d•Onsite

About The Position

The General Manager leads and supervises store personnel, manages inventory, drives key performance metrics, and ensures efficient day-to-day store operations. The role is accountable for regulatory compliance and delivering an exceptional customer experience. The General Manager reports to the Area Manager and is responsible for leading a team of 40 or more employees.

Requirements

Bachelor’s degree preferred, or four years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal and professional communication skills for interacting with all levels of management and staff, with the ability to maintain confidentiality and discretion.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility, personal integrity, and effectiveness working with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
For delivery locations only: valid driver’s license and ability to pass a motor vehicle record (MVR) background check.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Plan and implement strategies to improve service standards and sales results.
Maintain brand standards in visual merchandising.
Ensure ongoing compliance with applicable state regulations.
Review and communicate company standard operating procedures (SOPs), ensure compliance, and communicate changes to employees.
Evaluate employee performance and identify hiring and training needs.
Coach, train, and develop team members to meet service standards, accountability expectations, and objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations.
Maintain professional working relationships with business partners.
Create effective schedules within the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.