General Manager

Community Choice Financial Family of Brands•Thomson, GA

22d•Onsite

About The Position

The General Manager leads store operations and team performance, providing customers with financial solutions while growing revenue, maintaining compliance, and building brand loyalty through customer service. The role includes hands-on coaching and development of team members, with company training and development opportunities. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The listed base pay is $19.25 per hour, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Must complete a background check, with results considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members in company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing and business-to-business partnership efforts, referrals, and community and in-store events to grow business and revenue.
Examine, evaluate, and process loan and pawn applications and related transactions; assess risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct store opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure adequate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain store appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform applicable duties outside the office, including vehicle appraisals, errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and perform additional duties as directed.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.