General Manager

Huddle House•Sylva, NC

27d

About The Position

General Managers are responsible for the overall operation of their unit. They support and implement business objectives through a strong sales-based focus and ongoing team development. They set strategy and delegate duties to ensure business objectives and sales goals are met. This is an exempt position. On a day-to-day basis, General Managers lead the strategic development of the unit across sales, costs, quality, and people basics. They maintain customer service and quality standards, develop employees and assistant managers, recruit and retain staff, schedule employees based on forecasted sales, and manage employee relations. They also communicate unit objectives, pursue sales opportunities, audit internal processes, support the District General Manager, assist with operational tasks as needed, and make bank deposits.

Requirements

Regularly stand, walk, talk, carry, bend, stoop, and turn.
Regularly lift in excess of 35 pounds.
Use a team lift for items over 25 pounds and/or awkward lifts.
Drive regularly.
View a computer monitor and type or write regularly.

Responsibilities

Develop unit strategy to meet business objectives, develop and promote employees, and meet sales goals across applicable sales avenues.
Maintain the highest standard of customer service in the unit.
Communicate unit objectives to staff and follow up through completion.
Maintain a sales-based focus and proactively seek sales opportunities, building business relationships through phone calls, in-person interactions, and driving where necessary.
Maintain quality standards and a safe working environment, including following HAACP and Board of Health protocols in everyday duties for all employees.
Develop assistant management to effectively manage sales, costs, quality, and people basics.
Recruit and retain appropriately skilled staff for restaurant operations and/or catering and banquet events.
Develop and implement creative strategic initiatives to positively impact the unit.
Schedule staff appropriately for forecasted sales.
Audit internal processes and adjust them as needed to complete operational goals.
Manage employee relations issues to support a harmonious work environment.
Support the District General Manager by communicating issues, concerns, special needs or projects, and day-to-day unit business.
Fill in where necessary to move the line faster, assist with product delivery, and serve food to customers.
Make bank deposits.