General Manager- Aspen

Native Roots • Aspen, CO

6d • Onsite

About The Position

The General Manager is responsible for the overall success of the store, including achieving sales targets, overseeing day-to-day operations, and meeting key performance indicators. The role manages and develops a team of hourly employees and works with the District Manager to develop and implement store strategies that achieve sales, service, and operational goals. The position is performed in person at the store location according to schedule.

Requirements

• Six years of customer service and/or sales experience.
• Two years of management or supervisory experience.
• High school diploma, GED, or equivalent experience.
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Excellent critical-thinking and problem-solving skills.
• Proficiency with retail point-of-sale (POS) and loyalty systems.
• Proficiency with Google Suite and/or Microsoft Office programs, including Gmail, Calendar, Docs, Sheets, Word, and Excel.
• Knowledge of METRC.
• Knowledge of local and state laws governing cannabis sales, including Marijuana Enforcement Division (MED) regulations.
• Ability to work in person at the store location according to schedule.
• Ability to sit and/or stand for extended periods.
• Ability to lift up to 50 pounds and push or pull up to 100 pounds.
• Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items.

Nice To Haves

• Two years of customer service and/or sales experience.
• Experience with a cannabis POS system.
• Cannabis knowledge or cannabis industry experience.
• Proficiency with Google Suite and/or Microsoft Office programs, including Gmail, Calendar, Docs, Sheets, Word, and Excel.
• Knowledge of local and state laws governing cannabis sales, including Marijuana Enforcement Division (MED) regulations.

Responsibilities

• Manage recreational and medical cannabis sales operations and personnel within the retail location.
• Coach and motivate the store team in alignment with retail objectives, key results, and initiatives.
• Manage store opening and closing procedures.
• Build customer retention, foster customer relationships, and develop brand awareness and loyalty.
• Use company tools to train sales processes and hold the team accountable for expected customer service levels.
• Serve as an escalation point for customer communications and guidance, including resolving complaints.
• Perform daily cash verifications and recordings.
• Manage store delivery, transfers, and inventory processes.
• Manage inventory with guidance from the supply chain team to ensure the store is appropriately stocked.
• Manage workforce and performance activities, including hiring, onboarding, scheduling, training, mentoring, and evaluating employees.
• Ensure processes and procedures comply with internal policies and standards, as well as local and state regulations.
• Ensure compliant inventory, employee, and patient reporting and packaging processes.
• Manage the store budget and report performance against budget.
• Maintain store cleanliness and organization, including organizing products and inventory, sweeping, mopping, and dusting.
• Perform other duties as assigned.

Benefits

• Paid time off accrued immediately, starting at 2.5 weeks per year.
• Health, dental, vision, life, long-term disability, accident, and critical illness insurance plans.
• Retirement plans available after six months of employment.
• Earned wage access through ZayZoon.
• Bonus eligibility.
• Flexible scheduling.
• Mental wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED