General Manager- Aspen

Native Roots • Aspen, CO

7d • Onsite

About The Position

The General Manager is responsible for the overall success of the store, including sales targets, day-to-day operations, and other key performance indicators. The role manages and develops a team of hourly employees and works with the District Manager to develop and implement strategies that achieve sales, service, and operational performance goals. The position is performed in person at the store location based on schedule.

Requirements

• Six years of customer service and/or sales experience.
• Two years of management or supervisory experience.
• High school diploma, GED, or equivalent experience.
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Excellent critical-thinking and problem-solving skills.
• Proficiency with retail point-of-sale (POS) and loyalty systems.
• Proficiency with Google Suite and/or Microsoft Office programs, including Gmail, Calendar, Docs, Sheets, Word, and Excel.
• Knowledge of METRC.
• Knowledge of local and state laws related to cannabis sales, including MED regulations.

Nice To Haves

• Two years of customer service and/or sales experience.
• Experience with a cannabis POS system.
• Cannabis knowledge or cannabis industry experience.
• Proficiency with Google Suite and/or Microsoft Office programs, including Gmail, Calendar, Docs, Sheets, Word, and Excel.
• Knowledge of local and state laws related to cannabis sales, including MED regulations.

Responsibilities

• Manage recreational and medical cannabis sales operations and personnel at the retail location(s).
• Coach and motivate the store team in alignment with retail objectives, key results, and initiatives.
• Manage store opening and closing procedures.
• Build customer retention and relationships, and develop brand awareness and loyalty.
• Use company tools to train sales processes and hold the team accountable for expected customer service levels.
• Serve as an escalation point for customer communications and guidance, including resolving complaints.
• Perform daily cash verifications and recordings.
• Manage store delivery, transfers, and inventory management processes.
• Manage inventory, working with the supply chain team to ensure the store is appropriately stocked.
• Manage workforce and performance activities, including hiring, onboarding, scheduling, training, mentoring, and evaluating employee performance.
• Ensure processes and procedures comply with internal policies and standards and local and state regulations.
• Ensure compliant inventory, employee, and patient reporting and packaging processes.
• Manage the store budget and report performance against budget.
• Maintain store cleanliness and organization, including organizing products and inventory, sweeping, mopping, and dusting.
• Perform other duties as assigned.

Benefits

• Bonus eligible.
• Paid time off accrues immediately, starting at 2.5 weeks per year.
• Health, dental, vision, life, long-term disability, accident, and critical illness insurance plans.
• Retirement plans available after six months of employment.
• Earned wage access through ZayZoon.
• Flexible scheduling.
• Mental wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED