Branch Service Manager - Aspen, CO

Zions Bancorporation•Aspen, CO

4d•$70,000 - $85,000

About The Position

Vectra Bank is seeking a Branch Service Manager for its Aspen branch. The role manages branch service, sales, and operations functions to help achieve the branch’s strategic goals in coordination with a Branch Manager or Business Center Manager. The position provides leadership and training in the sale and referral of bank products and services, supports employees through training and coaching, and addresses client service issues, complex complaints, and questions. The manager directs the work of managed employees and may schedule their work hours. Responsibilities also include maintaining production or sales records for supervision and performance management, appraising employee productivity and efficiency, and handling employee matters such as complaints, grievances, discipline, promotions, and other changes in status. The role may make substantially weighted recommendations or perform tasks related to interviewing, selecting, hiring, evaluating, advancing, and terminating employees.

Requirements

High school diploma and at least 2 years of experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience; a combination of education and experience may meet requirements.
Knowledge of the banking industry, processes, procedures, regulations, and products.
Knowledge of lending processes and procedures.
Strong customer service, relationship-building, sales, and management skills.
Ability to handle various client concerns and problems.
Good verbal and written communication skills.
Knowledge of computer programs such as word processing and spreadsheets.
Ability to set and maintain high-quality work standards.
Ability to lead a group and deal effectively with people in various job capacities.
Excellent problem-solving and communication skills.

Responsibilities

Manage branch service, sales, and operations functions to achieve strategic goals in coordination with a Branch Manager or Business Center Manager.
Perform or make substantially weighted recommendations regarding employee interviewing, selection, hiring, performance evaluations, advancement, and termination.
Train, coach, and mentor employees.
Provide leadership and training for the sale and referral of bank products and services.
Resolve and respond to client service issues, complex complaints, and questions.
Direct the work of managed employees.
May schedule employees and set their hours of work.
Maintain production or sales records for employee supervision and performance management.
Appraise employee productivity and efficiency.
Recommend promotions or other employee status changes, handle complaints and grievances, and discipline employees.

Benefits

Medical, dental, and vision insurance starting on day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
Paid training.
Paid time off (PTO).
11 paid federal holidays and applicable state holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation based on work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees enrolled in an accredited degree program related to business needs, up to $5,250 per calendar year; employees are eligible upon hire.
Employee Ambassador preferred banking products.