General Manager

Krispy Kreme•Raleigh, IL

About The Position

The General Manager leads all aspects of operations at a Krispy Kreme retail shop, including production, sales, and human resources. The role develops and manages a professional team, works to maximize revenue, and supports customer and employee satisfaction. The General Manager is responsible for understanding production processes and maintaining product quality, while promoting teamwork and a customer-focused culture. The position oversees shop performance and physical property, manages sales and production efforts, and ensures compliance with quality, safety, sanitation, and operating standards. The General Manager also coordinates staffing and production schedules to meet customer demand and control labor hours, and communicates with corporate personnel as needed.

Requirements

At least 4 years of experience in a QSR or retail environment in a management capacity.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including holidays and weekends.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Authorized to work in the United States without sponsorship.

Responsibilities

Model customer-first behaviors according to company standards.
Build a customer-focused team through coaching and performance management.
Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
Ensure store physical property is in good working condition.
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling.
Achieve business plan objectives and profitability in accordance with the store operating plan and established financial goals.
Demonstrate safety consciousness and promote store safety.
Maintain high standards of store sanitation and cleanliness.
Implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
Understand the production process, maintain a schedule that ensures high-quality output, and implement store quality-control procedures.
Coordinate production schedules to meet customer demand and minimize labor hours.
Interface with corporate office personnel in a timely manner as needed.