General Manager

Parable Hospitality • San Luis Obispo, CA

20d • $110,000 - $125,000

About The Position

The General Manager oversees the day-to-day operations of The Wayfarer San Luis Obispo, a 100-room boutique hotel, and leads the team in delivering an exceptional guest experience. The role involves leading and developing team members, maintaining high service standards, overseeing hotel operations across departments, and ensuring quality, consistency, and compliance with company standards.

The General Manager drives financial and business performance by reviewing daily reports, monitoring results against forecasts, managing costs, supporting budgeting, and overseeing financial controls. The role also supports sales and revenue efforts, including sales calls, group business, yield management, market awareness, and relationship development.

The position includes hiring, training, delegation, performance management, and team development; resolving operational challenges; building relationships with guests and the local community; and supporting hotel improvements, renovations, capital projects, marketing initiatives, and strategic planning. Success means supporting a strong and accountable team, achieving financial and operational goals, delivering high service standards, and representing the hotel positively in the community.

Requirements

• At least 2 years of experience as a Hotel General Manager or in a comparable senior hotel leadership role.
• Experience overseeing multi-department hotel operations.
• A strong track record of hiring, training, coaching, and developing teams.
• Experience with budgeting, forecasting, financial performance, and cost control.
• Strong guest service, leadership, sales, and relationship-building skills.
• Ability to make sound decisions, solve problems, prioritize effectively, and delegate.
• Collaborative leadership style with strong communication and accountability.
• Ability to build and maintain positive relationships with guests, team members, business partners, and the community.

Responsibilities

• Lead and develop the team through clear expectations, coaching, feedback, recognition, and a culture of trust, respect, and collaboration.
• Maintain high guest service standards, address guest concerns, and ensure thoughtful, personalized service.
• Oversee hotel operations across departments and ensure quality, consistency, and compliance with company standards.
• Review daily reports, monitor performance against forecasts, manage costs, support budgeting, and oversee financial controls.
• Support sales and revenue efforts through sales calls, group business, yield management, market awareness, and relationship development.
• Assess situations, resolve conflicts, address operational challenges, and determine effective solutions.
• Hire, train, delegate, manage performance, and develop team members.
• Build external relationships through guest relations, public relations, community involvement, and partnerships with local organizations.
• Identify opportunities for improvement and support renovations, capital projects, marketing initiatives, and strategic planning.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Vacation and sick leave
• Team Member Travel Program hotel and dining discounts
• Hilton Team Member Rates
• Opportunities to connect, give back, and build community through team events and volunteering
• Bonus eligible
• Monthly cell stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed