General Manager - Sloat, CA

Petco • Sloat, CA

8d • Onsite

About The Position

As a General Manager at Petco, you lead a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results. You are accountable for people, performance, and process, and serve as a role model for effective leadership. The role calls for building engaged teams, driving profitable growth, and maintaining high standards for animal care, safety, and customer experience.

The position is primarily based in a Pet Care Center retail environment. The General Manager is expected to be regularly present on the sales floor, engaging with partners, customers, and pets and leading by example. Most work is indoors, though occasional duties may take place outside the center, including bank deposits, merchandise transport, or community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves customer assistance and cashiering or point-of-sale transactions, and working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

• At least 3 years of management experience; retail leadership is preferred.
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• Genuine passion for pets and customer service.
• Flexible availability for Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to perform frequent standing, walking, bending, kneeling, and reaching.
• Ability to work near animals and exposure to animal dander, odors, noises, and cleaning chemicals.
• High school diploma or GED preferred.
• Completion of Petco leadership development programs may be required for internal candidates.

Nice To Haves

• Retail leadership experience.
• High school diploma or GED.

Responsibilities

• Champion the health, safety, and humane care of animals and ensure Petco standards and policies are met.
• Create a welcoming and supportive environment for pets and pet parents, and lead with integrity and transparency.
• Attract, hire, train, coach, and develop diverse talent across the Pet Care Center.
• Build an inclusive, collaborative, and energized team culture; coach in the moment and celebrate team achievements.
• Develop a strong leadership bench and succession plan; lead performance management, coaching, and accountability.
• Promote continuous learning, growth, and career development among partners.
• Drive sales growth, profitability, and operational excellence; meet or exceed business goals.
• Analyze financial and operational results, reporting, audits, and Pet Care Center visits, and take action to improve performance.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes in accordance with brand and safety standards.
• Represent Petco in the community through local events, adoption initiatives, and partnerships.
• Ensure safe opening and closing procedures and adherence to security protocols.
• Maintain store appearance, cleanliness, and safety standards.
• Protect pets, partners, and merchandise through loss prevention and inventory controls.
• Complete administrative, payroll, and inventory tasks accurately and on time.
• Provide customer assistance and perform cashiering and point-of-sale transactions as needed.

Benefits

• Growth opportunities through development programs and career pathways.
• Health and financial benefits, 401(k), incentives, and paid time off are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED