General Manager (Community Manager) - Los Angeles, CA

Military Spouse Corporate Career Network•Los Angeles, CA

1d•Onsite

About The Position

The General Manager is the primary strategic business leader of the property and takes ownership of all property-related matters. The role is responsible for the property’s P&L, financial performance, sales and revenue generation, and delivering a return on investment to ownership, while ensuring that guest and associate expectations are exceeded. The General Manager develops and implements property-wide strategies, oversees the home share program, applies cost-control and revenue-improvement programs, and develops annual operating budgets and sales and marketing plans. This in-person position is located in Playa Vista, Los Angeles. The role leads and develops the onsite team, fosters trust and strong communication, and maintains a high standard of service and customer experience. The General Manager works with owners and the Regional Manager, oversees leasing, marketing, property condition and maintenance, and ensures operational, financial, safety, and regulatory requirements are met.

Requirements

High school diploma or equivalent experience required.
At least three years of experience in luxury residential property management or hotels.
Proven leadership experience.
Strong attention to detail and sales ability.
Knowledge of OSHA laws and regulations.
Strong decision-making and problem-solving skills.
Computer literacy, including capability with PMS software, MS Office, and related communication tools.
Positive attitude and ability to smile under all circumstances.
Willingness to participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation.

Nice To Haves

Some college preferred.

Responsibilities

Champion Sentral standards, best practices, policies, procedures, and excellent customer service.
Provide inspirational leadership and motivate the team to achieve operational excellence.
Develop strategies to market the property and home-sharing opportunity and increase market share.
Foster an open-door environment, trust, and community, and promote team-member engagement and growth.
Recruit, train, motivate, develop, direct, and recognize onsite team members; facilitate team processes and ongoing training.
Build relationships with business partners and clients, and develop rapport with residents and guests.
Participate in daily meetings to support operational efficiency and interdepartmental communication.
Respond to resident and guest questions and concerns in a timely manner.
Work with owners to identify community goals and objectives.
Analyze operational information and its impact on net operating income (NOI), identify trends, and recommend strategies or adjustments.
Create and implement leasing goals and manage an effective lease expiration program.
Achieve strong net operating income through cost-control and revenue-improvement programs.
Develop yearly operating budgets, forecasts, and sales and marketing plans.
Prepare and convey operational and financial data to the Regional Manager in a timely manner.
Analyze monthly and/or quarterly financial statements and prepare clear owner's reports.
Evaluate and recommend rent and pricing strategies, and ensure websites and printed materials are accurate and current.
Show, lease, and move in prospective residents; support leasing staff in meeting high standards.
Implement resident retention, service-request follow-up, and lease-renewal programs.
Maintain knowledge of the community, competitors, market conditions, and trends, and ensure leasing staff develops similar knowledge.
Direct sales and marketing plans to maximize rental income and occupancy.
Oversee property condition and maintenance, including home-share turns, common-area cleaning and repairs, service requests, and preventative maintenance.
Promote safe work practices and ensure safety programs are implemented and followed.
Create staffing schedules consistent with community needs.
Comply with company standards, operating procedures, and applicable local, state, and federal regulations and safety rules.
Perform other related duties and assignments as needed and assigned.