General Manager

Saige Partners•Omaha, NE

About The Position

The General Manager oversees daily operations and drives the overall performance of multiple business divisions, including Marketing, Production, Construction Services, and Office Operations. The role aligns divisional goals with broader business objectives while maintaining operational efficiency, financial performance, and exceptional customer service. The General Manager leads and develops division managers, oversees staffing and budgeting initiatives, maintains quality standards, and ensures restoration jobs follow established industry procedures and processes. The position also contributes to strategic planning and business development and directs operations during storm events and large-loss projects. This is a full-time position requiring at least 45 hours per week. Typical hours vary between 7:00 a.m. and 7:00 p.m., Monday through Friday. Flexibility is required for business needs, including frequent on-call availability and occasional weekend work. Travel is primarily local during regular business hours, with occasional out-of-area and overnight travel.

Requirements

At least 5 years of management experience within the restoration industry.
At least 2 years of Xactimate experience.
Strong understanding of job costing, budgeting, and quality control.
Proven ability to lead, develop, and manage multiple teams and departments.
Excellent written and verbal communication skills.
Strong leadership, decision-making, and problem-solving abilities.
Proficient computer skills.
Intermediate mathematical skills.
Ability to successfully pass a background check, subject to applicable law.

Nice To Haves

Large-loss restoration experience is strongly preferred.

Responsibilities

Oversee day-to-day operations of the Marketing, Production, Construction Services, and Office divisions.
Develop annual business plans and performance goals with division managers.
Ensure divisional initiatives align with overall business objectives.
Maintain operational standards, company culture, and established processes across divisions.
Direct operations during storm events and large-loss projects.
Conduct management meetings to review performance, projects, and business priorities.
Keep ownership informed of operational performance, business developments, and challenges.
Coach, mentor, and develop division managers and leadership teams.
Promote a positive, accountable, and performance-driven company culture.
Assist with workforce planning and identifying staffing needs.
Support recruiting, interviewing, hiring, training, and employee retention.
Ensure leadership teams are properly trained and equipped to meet operational goals.
Build and maintain relationships with key accounts and centers of influence.
Promote customer satisfaction and an exceptional client experience.
Partner with division managers to resolve customer concerns and maintain service quality.
Support business development and relationship-building initiatives.
Develop and oversee the annual company budget.
Monitor job costing, project budgets, and overall financial performance.
Coordinate with the accountant to ensure monthly and quarterly financial statements are shared with the CPA.
Work with HR to maintain required employee documentation and records.
Ensure appropriate insurance coverage is in place.
Maintain compliance with applicable federal, state, and local regulations.