General Manager

Chipotle • 0390 - Hampden, MA

4d • $61,000 - $85,000

About The Position

Chipotle General Managers lead restaurant teams, hire and develop employees, build a strong workplace culture, and manage restaurant operations and business performance. The role focuses on delivering excellent hospitality and guest experiences while developing leadership and operational skills.

The General Manager is accountable for day-to-day restaurant operations and overall financial success, including achieving annual sales and cash flow plans. The position requires working lunch, dinner, and weekend shifts to provide leadership throughout operating hours. The work environment includes a fast-paced kitchen and frequent interaction with customers.

Requirements

• Previous restaurant management experience, including scheduling, P&L management, food safety, sales forecasting, and recruiting.
• Passion for hospitality and guest service.
• Friendly and enthusiastic attitude.
• Genuine enthusiasm for developing people and leading others.
• Creative approach to marketing and driving sales, including fundraisers and community engagement.
• Ability to stand and walk around the restaurant for 10 hours a day.
• Ability to lift 50 lbs./25 kgs. and perform other physical activities needed to complete job responsibilities.
• Ability to work around varied temperatures, taste and prepare food, and communicate effectively with the Chipotle team and customers.

Responsibilities

• Uphold high standards of hospitality and guest service.
• Ensure speed of service, order accuracy, and positive guest experiences.
• Manage the employee lifecycle, including recruitment, hiring, people processes, and performance management.
• Train and develop crew members, shift leaders, and Apprentices using Chipotle training tools and resources.
• Direct team members to deliver accurate and timely digital orders.
• Manage day-to-day restaurant operations, including scheduling, P&L, sales forecasting, recruiting, and interviewing.
• Keep the dining room clean and the restaurant guest-ready.
• Uphold food safety, operational, and compliance standards.
• Achieve the restaurant’s annual sales and cash flow plan and ensure its overall financial success.
• Work lunch, dinner, and weekend shifts to provide leadership across all operating hours.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings plan and 401(k)
• Quarterly bonus program and performance-based cash bonuses
• People development bonuses
• Tuition assistance, subject to eligibility requirements
• Career growth opportunities
• Paid time off
• Sick leave
• Vacation time
• Holiday closures

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed