General Manager

Goldfish Swim School - Gilbride Management Group (GMG)•Strongsville, OH

21d•$60,000 - $70,000

About The Position

The General Manager oversees the quality and success of Goldfish Swim School’s daily operations, including staffing, pool operations, customer service, retail and vending, private parties, and employee activities. The role directs operations according to school procedures, manages and develops staff, supports sales and marketing training, and maintains a positive workplace culture and high employee satisfaction. The General Manager also manages financial tasks, scheduling and payroll, safety procedures, pool operations, and required certifications. The position includes teaching one lesson per week and working one shift per week as a lifeguard or swim instructor.

Requirements

Ability to work with children.
Excellent interpersonal communication and organizational skills.
High school diploma or GED.
Lifeguard, CPR, First Aid, AED, and Certified Pool Operator certifications, or ability to obtain them within 90 days of the start date.
Teach one lesson per week in the pool.

Nice To Haves

Bachelor’s degree in business administration, communications, or equivalent.
Experience as a youth sports instructor or coach, camp counselor, or aquatics instructor or supervisor.
Three to five years of management experience.
Lifeguard Instructor certification.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Manage staff to support high productivity, strong performance, and positive employee satisfaction.
Train and oversee staff to provide superior swim instruction and customer service; address class scheduling, student progress, customer service, employee performance, and training.
Provide sales and marketing training to qualified sales staff.
Direct retail and vending operations to maintain an appropriate product mix and pricing.
Train and oversee private party staff to ensure standard operating procedures are followed.
Develop competence in technology used for customer maintenance, bookings, class scheduling, reporting, and administrative functions.
Maintain a safe and sanitary swim environment, including knowledge of pool chemistry and pump room operation.
Manage financial responsibilities, including weekly cash deposits, cash reconciliation, tilling off, financial documentation, and budgeting.
Initiate and oversee workplace culture and employee interaction, maintaining high employee satisfaction.
Direct implementation of the Emergency Action Plan and facility safety procedures, and train current staff on the plan.
Maintain required certifications for self and staff.
Schedule staff and manage payroll.
Become expert in all swim school roles and responsibilities.
Teach one lesson per week and work one shift per week in a lifeguard or swim instructor capacity.
Perform other duties and responsibilities as assigned by the employer.