General Manager

Potbelly Corporate • Spring, TX

4d

About The Position

The General Manager is the leader of a Potbelly shop, responsible for creating a welcoming environment of belonging and teamwork for team members and customers. The role leads shop operations, team development, customer service, local marketing, and financial performance. The General Manager should spend 80–90% of their time on the shop floor in the Front of the House and be able to work at least 45 hours per week.

Requirements

• At least 18 years of age.
• At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility is preferred.
• Meet the applicable state Food Safety requirements and obtain Food Safety Certification; after two unsuccessful attempts to pass, the candidate will no longer be eligible for a Leader role.
• Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Open availability.
• Ability to maintain deadlines, prioritize, and run an effective shift.
• Strong organizational skills and ability to multitask.
• Comfort working in a busy kitchen; knife skills are a plus.
• Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Ability to build and develop strong teams and handle conflict resolution.
• Strong interviewing skills.
• Ability to write effective schedules and maintain labor goals.
• Microsoft Office skills.
• Strong business acumen and ability to understand and interpret financial reports.
• Ability to stand or walk for 8–9 hours or as needed.
• Ability and stamina to work a minimum of 45 hours per week.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• For Illinois applicants, obtain food safety certification within 30 days of employment.

Nice To Haves

• At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
• Knife skills.

Responsibilities

• Train, coach, and develop shop team members, assess their abilities, and implement development plans.
• Interview, select, and hire people who represent Potbelly values.
• Develop and maintain a positive shop culture that supports attraction and retention.
• Schedule Associates, Certified Trainers, and Shift Leaders effectively.
• Keep the communication board updated with critical shop information and hold regular meetings with key shop staff.
• Delegate tasks effectively and ensure a high standard of execution.
• Ensure security procedures and back-of-the-house procedural standards are followed.
• Count drawers and follow daily cash-handling procedures.
• Drive neighborhood shop marketing and promotions, including outside-shop recruiting and marketing.
• Control cost of goods, variances, and inventories within the shop.
• Create a marketing plan and lead local shop marketing to increase sales, including involvement in community, school, local business, social, and nonprofit activities.
• Control assigned P&L line items.
• Maintain deadlines and prioritize while running an effective shift.
• Comply with food, cleanliness, and safety standards.
• Handle customer complaints and issues effectively.
• Perform other duties as assigned.

Benefits

• Competitive pay with performance-based annual raises.
• Medical, dental, and vision insurance.
• Domestic partnership benefits.
• Paid parental leave.
• FSA and HSA with employer contribution.
• Commuter benefit program.
• Retirement savings 401(k) with company match.
• Employee assistance program.
• Paid time off.
• Discount program.
• Flexible work schedule.
• Career growth opportunities.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed