General Manager, Renaissance Schaumburg Convention Center Hotel

Marriott • Schaumburg, IL

10d • $221,000 - $291,000

About The Position

The General Manager is the property's primary strategic business leader and is responsible for all aspects of hotel operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to Marriott International and property ownership. The role implements the Renaissance brand service strategy and initiatives to meet or exceed guest expectations, increase profit, and grow market share. The General Manager holds the property leadership team accountable for executing strategy and supports their professional development.

The position ensures Marriott sales engines are leveraged and initiates independent sales activity when appropriate to generate demand. It aligns Marriott and owner objectives with Renaissance brand positioning and success, builds owner loyalty through proactive communication and business results, and develops relationships with local officials, businesses, and customers. The General Manager represents Marriott and Renaissance brand values through leadership actions.

Responsibilities span business strategy development and execution, sales and marketing, talent management, brand advocacy, business information analysis, employee and labor relations, revenue management, owner relations, customer and public relations, and compliance with company and brand policies, procedures, and standards.

Requirements

• Either a two-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus 8 years of experience in management operations, sales and marketing, or a related professional area; or a four-year bachelor's degree in one of those fields, plus 6 years of relevant experience.

Nice To Haves

• General Manager experience with an emphasis on Boutique and Luxury.
• Ability to work flexible hours, including weekends, holidays, and late nights.
• Property industry work experience demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

• Monitor industry trends and competitors, explore business opportunities, develop property business plans, and align them with Marriott and Renaissance brand strategies.
• Execute business plans to maximize customer satisfaction, profitability, and market share; hold the property leadership team accountable for results and evaluate performance to inform future plans.
• Work with Sales and Marketing to develop revenue-generating strategies, identify and pursue leads, align activity with brand strategy, and leverage Marriott demand engines.
• Build and coach a high-performing Executive Committee; provide feedback, create employee learning and development opportunities, develop succession plans, support staffing, and improve teamwork and work processes.
• Champion the Renaissance brand and ensure its intent is reflected in the guest experience; communicate brand goals and model excellent work ethic and service delivery.
• Review and analyze market share, financial, inventory, employee engagement, and customer satisfaction data to address market conditions, meet budget and profit goals, and identify opportunities for improvement.
• Promote fair and respectful treatment of employees, foster open communication, make oneself available to employees, recognize employee successes, and work with Human Resources on engagement and labor issues.
• Develop pricing and revenue strategies with Revenue Management, monitor forecasting and revenue practices, seek ways to improve occupancy, RevPAR, and market share, and control labor and capital expenses.
• Maintain proactive communication with property owners, provide analysis of property performance, balance owner and brand interests, and promote improvements to service and profitability.
• Engage with guests and customers, use their feedback to improve service, address service failures, promote the property in the local community, build strategic alliances, anticipate the needs of groups and high-profile guests, and ensure appropriate publicity for products, services, and events.
• Verify compliance with legal, safety, operational, labor, and Marriott and Renaissance brand standards; conduct quality audits and property walk-throughs; and ensure employees are trained and performing to standards.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive