Grand Williston Hotel & Convention Center - Banquets Attendant

Aimbridge Hospitality•Williston, ND

4d•Onsite

About The Position

The Banquets Attendant supports hotel events by setting up, maintaining, and cleaning assigned banquet areas to ensure guests have a positive experience. The role includes a variety of duties and may involve evening and weekend shifts. The attendant welcomes and assists dining guests, presents menus, answers questions, takes and serves food and beverage orders, monitors tables, and keeps service areas clean and stocked. They also clean and organize banquet spaces before, during, and after events, and ensure rooms are cleared, secured, and equipment is stored properly at the end of functions and workdays. The position requires dependable, professional conduct and adherence to hotel policies, safety procedures, and security protocols. Full-time employees become eligible for benefits after an initial waiting period.

Requirements

Three to six months of related experience or equivalent training.
Proficiency in English, including reading, writing, and speaking.
Ability to handle challenging customer situations professionally, respectfully, and promptly.
Understanding of and ability to follow policies, procedures, safety, and security protocols.
Ability to use equipment properly and report hazards.
Clear and concise verbal and written communication skills.
Dependability, punctuality, and flexibility to meet varying work-hour needs.
High level of responsibility, integrity, sound judgment, and reliability.

Responsibilities

Deliver welcoming, enthusiastic guest service.
Sweep, mop, vacuum, polish, and wipe down banquet areas before, during, and after events, keeping spaces clean, organized, and safe.
Clear and secure banquet rooms at the end of functions and workdays, and store equipment in its designated location.
Welcome guests at their tables, present menus, answer questions, take and serve food and beverage orders, monitor tables, and keep service areas clean and restocked.
Maintain responsibility, integrity, sound judgment, and reliability when accessing sensitive hotel areas or information.
Follow company policies, procedures, safety rules, and security protocols; use equipment properly and report hazards.
Communicate clearly and concisely, verbally and in writing, in a manner appropriate to the audience.
Meet schedule demands, arrive on time, and remain flexible for varying business needs.