General Manager

Spinoso Real Estate Gro•Clinton Township, MI

About The Position

The General Manager (GM) is responsible for the overall performance and operations of a shopping center property. The role includes preparing budgets and forecasts, maximizing net operating income (NOI), developing and implementing marketing plans, supporting leasing efforts, managing the property team, and overseeing property operations and contracted services. The GM regularly reports and communicates key property metrics, including sales, occupancy costs, traffic, and financial information. Success in this cross-functional role depends on strong relationships with internal and external stakeholders. The GM leads and develops the property team and key contractors, fostering a positive, entrepreneurial, and high-performing team environment. The GM supports team members with priorities and deadlines, delegates work, follows up on assigned tasks, and stays informed about team responsibilities and performance. The role also involves maintaining relationships with tenants, community members, public safety personnel, building stakeholders, and other partners. The GM supports leasing through market knowledge, merchant tours, local tenant leads, and regular updates on retail market dynamics. The GM understands the specialty leasing budget, tenant sales trends, and how occupancy and merchandising affect property income. In partnership with operations management and third-party providers, the GM oversees contracted services, work orders, maintenance and mechanical systems, operational emergencies, safety and emergency plans, hazardous materials plans, tenant construction coordination, and capital planning. The GM also strategically manages security and janitorial contracts, including schedules, billing, service quality, and appropriate service levels. Working with marketing staff or third-party support, the GM guides property marketing, stays informed about social media trends and corporate strategy, contributes or participates in content creation, and evaluates key performance indicators for social media and campaigns. In collaboration with cross-functional colleagues, the GM prepares, reviews, and analyzes annual budgets, manages performance against budget, prepares monthly financial reports and explains variance drivers, participates in budgeting and reforecasting, and reviews and manages accounts receivable with the office coordinator and accounting team. Other duties may be assigned.

Requirements

Three to five years of related experience in shopping center management or equivalent experience.
Excellent verbal and written communication skills.
Demonstrated ability to lead and manage a team.
Intermediate to excellent math skills and analytical ability.
Ability to work in a team-oriented environment.
Ability to work in a fast-paced environment and meet frequent deadlines.
Demonstrated organizational skills.
Intermediate to expert ability to use Microsoft Office, Word, Excel, and other software programs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to use a keyboard, mouse, telephone, and radio extensively; communicate by phone, radio, and face-to-face; and use computer monitors and transaction documents.
Ability to walk, bend, stoop, reach, stand for long periods, and move around office premises, rooftops, and exterior grounds.
Ability to lift 20 pounds and occasionally up to 40 pounds.
Sufficient sense of smell to detect dangerous odors.

Nice To Haves

Bachelor’s degree strongly preferred.
ICSC, IREM, BOMA, or other related designations are a plus.

Responsibilities

Manage the overall performance of the property, including budgets, forecasts, NOI, marketing plans, leasing support, the property team, operations, and contracted services.
Regularly report and communicate property metrics, including sales, occupancy costs, traffic, and financial information.
Lead, coach, mentor, set goals for, and provide feedback to employees and key contractors.
Manage team performance and functions across marketing, leasing, finance, and operations; delegate tasks, follow up, and support employees with priorities and deadlines.
Communicate with tenants, address concerns, and build relationships with the community, public safety personnel, building stakeholders, and other partners.
Support leasing representatives with market knowledge and merchant tours, provide qualified local tenant leads, and share updates on retail market dynamics.
Understand and help execute specialty leasing occupancy, revenue, and merchandising goals; monitor tenant sales trends and their impact on property income and occupancy.
Participate in or develop and administer major property contracted services.
Oversee work orders involving independent contractors and supervise maintenance and mechanical systems.
Handle operational emergencies and ensure safety, emergency, and hazardous-material plans are properly implemented.
Oversee tenant construction coordination and develop, implement, and communicate strategic capital plans.
Strategically manage security and janitorial contracts by reviewing schedules and billing, holding contractors accountable for performance, and setting appropriate service levels.
Guide property marketing with marketing staff or third-party support; contribute to content, keep informed about social media trends, and analyze campaign and social media KPIs.
Prepare, review, and analyze the annual budget; manage the budget throughout the year and prepare monthly financial reports, including explanations of variance drivers.
Collaborate with accounting, lease administration, and other cross-functional teams during budgeting, reforecasting, and monthly reporting.
Review, control, and manage accounts receivable with the office coordinator and accounting team.
Perform other duties as assigned.