General Manager

Related•New York, NY

3d•Onsite

About The Position

Related Affordable is hiring a General Manager to lead and manage an affordable multifamily residential community in Manhattan’s Chelsea neighborhood. The role oversees property operations and supports the delivery of quality affordable housing to eligible individuals and families. The General Manager works with Community Managers, asset managers, city agencies, and other partners to maintain operational excellence, compliance, strong financial performance, and high service standards. The position calls for leadership in affordable housing asset preservation, budgeting, team development, resident relations, leasing, and compliance with Project-Based Section 8 and LIHTC requirements. The General Manager is expected to foster a collaborative, resident-centered environment and maintain an inviting community. The role is onsite Monday through Friday, 8:30 a.m. to 5:00 p.m., with one Saturday per month. The anticipated salary range is $150,000–$175,000 per year, with an annual performance bonus. The position is exempt.

Requirements

At least 5 years of multifamily property management leadership experience, including 3 years of multisite portfolio oversight.
Strong knowledge of LIHTC and HUD Project-Based Section 8 (PBRA) programs.
Availability to work onsite Monday through Friday, 8:30 a.m. to 5:00 p.m., and one Saturday per month.
Ability to lead teams, set and achieve goals, and deliver exceptional service to clients and residents.
Strong financial management skills, including budget development, variance analysis, and operational forecasting.
Ability to hold teams accountable, foster collaboration, and develop staff.
Trustworthiness, dependability, teamwork, accountability, attention to detail, resilience, proactive problem-solving, and commitment to continued learning and development.
Ability to foster collaboration and a resident-centered environment with empathy and respect.

Nice To Haves

Affordable housing industry certifications such as CPO, TCS, or BOS.
Experience with major rehabs and renovations.
NYCHA/PACT experience.
Experience with Management and Occupancy Reviews (MORs), HUD REAC/NSpire inspections, and NYC violations.
Bachelor’s degree.
Experience with RealPage, OneSite, JD Edwards, or similar property management software.

Responsibilities

Direct, challenge, and motivate Community Managers to operate high-performing properties and provide affordable housing to eligible individuals and families.
Create and implement leasing and marketing plans, resident relations programs, budget preparation and financial reporting, and compliance monitoring for Project-Based Section 8 and LIHTC laws.
Hire and supervise site staff and above, including screening and interviewing; delegate parts of the process to appropriately trained Community Managers where applicable.
Supervise site accounts payable and receivable.
Review site budget-control logs and monthly income statements, and prepare monthly variance analysis reports for submission to the regional office.
Ensure resident complaints are handled promptly, diplomatically, and professionally.
Achieve maximum economic rents through active rent-level management, outreach, leasing skills, and resident-retention programs.
Supervise building security and incident documentation.
Develop, implement, and ensure preventive maintenance programs.
Perform other duties as assigned by management.