General Manager (New Development)

Up Campus Management LLC•Charlottesville, VA

8d•$80,000 - $95,000•Onsite

About The Position

Up Campus Management is hiring a New Development General Manager to oversee the successful launch, lease-up, and ongoing operations of Blume on Ivy, a brand-new, purpose-built student housing community in Charlottesville, Virginia. The General Manager is accountable for the property’s overall performance, including financial results, occupancy and revenue goals, leasing and marketing, facilities management, team leadership, and regulatory compliance. This is an onsite leadership role focused on establishing operational standards, preparing the community for opening, and guiding the property through initial lease-up and stabilization. The role oversees all aspects of property operations in alignment with the property business plan, ownership expectations, and Up Campus Management standards. The General Manager leads the onsite team and works closely with regional leadership, corporate departments, and development partners to prepare the property for operations, achieve financial and leasing goals, provide an exceptional resident experience, and protect the property’s long-term value. Responsibilities span new-development launch and operational readiness; financial performance and NOI management; leasing, marketing, and occupancy; property operations, facilities, and resident experience; team leadership and development; and risk management, compliance, and reporting. The position is full-time and onsite in Charlottesville. The schedule is generally between 8:00 a.m. and 6:00 p.m., Monday through Friday, based on operational needs, with evening and occasional weekend availability required, particularly during opening, move-in, and peak leasing periods. Occasional travel may be required. This is an exempt position.

Requirements

Bachelor’s degree or comparable relevant experience in student housing, property management, or a related field.
At least three years of new-development lease-up experience, or one year of lease-up experience at a property with 600 or more beds.
Experience managing stabilized student housing properties.
Demonstrated experience overseeing property operations, including leasing, resident services, facilities, and team performance.
Strong financial acumen, including budgeting, forecasting, financial reporting, and Net Operating Income (NOI) management.
Experience supervising, coaching, and developing onsite property management teams.
Working knowledge of Entrata or comparable property management software.
Knowledge of Fair Housing requirements, landlord-tenant regulations, and property risk management practices.
Strong communication, organizational, and problem-solving skills.

Nice To Haves

Experience launching a newly developed student housing community through initial lease-up and stabilization.
Experience coordinating property opening, operational readiness, initial move-ins, and resident onboarding.
Experience overseeing large-scale student housing communities with 600 or more beds.
Experience managing vendor relationships, maintenance operations, and property turnover.
Familiarity with the Charlottesville student housing market and local university community.
Experience preparing financial and operational reports for regional leadership and ownership.
Results-driven leadership with ownership of property performance, financial outcomes, and resident satisfaction.
Proactive adaptability in navigating the challenges of opening and stabilizing a new development.
Strong operational and financial decision-making that balances revenue goals with expense management.
Hands-on leadership that builds, coaches, and holds teams accountable.
Organization and ability to manage competing priorities, deadlines, and property launch milestones.
Commitment to exceptional resident experiences and protecting the property’s long-term value.

Responsibilities

Lead onsite operational preparations for the opening of a newly developed student housing community.
Coordinate with regional leadership, development partners, and corporate teams to transition from construction to property operations.
Establish property procedures, staffing plans, resident service standards, and operational workflows before opening.
Oversee initial move-in planning, unit readiness, resident communications, and opening logistics.
Identify and resolve operational challenges during pre-opening, initial lease-up, and stabilization.
Own property financial performance, including Net Operating Income (NOI), occupancy, revenue, and expense management.
Prepare and manage annual operating budgets, forecasts, and monthly variance analyses.
Review financial statements with regional leadership and ownership and identify opportunities to improve performance.
Oversee accounts receivable, delinquency, collections, and other financial controls.
Manage vendor expenses, purchase orders, invoices, and contracts within established spending authority.
Evaluate rental rates, concessions, and market conditions to support revenue and occupancy goals.
Oversee leasing and marketing performance through pre-leasing, active lease-up, and stabilization.
Partner with the Leasing & Marketing Manager and corporate teams on sales, marketing, and occupancy strategies.
Monitor leasing traffic, applications, conversions, signed leases, and occupancy trends to identify opportunities for improvement.
Review competitor activity, market surveys, pricing, and concessions to maintain a competitive position.
Ensure leasing practices, prospect follow-up, and property management records are accurate and consistent with company standards.
Support campus and community partnerships that strengthen brand awareness and leasing performance.
Oversee day-to-day property operations to provide an exceptional prospect and resident experience.
Partner with the maintenance team on preventive maintenance, unit inspections, work orders, and property upkeep.
Oversee vendor and contractor relationships, service quality, and maintenance-related expenditures.
Conduct regular property inspections to maintain appearance, safety, and operational standards.
Lead move-in, move-out, and annual turnover planning, including scheduling, unit readiness, vendor coordination, and quality control.
Address resident concerns and ensure timely resolution of service issues.
Recruit, train, supervise, and develop a high-performing onsite property management team.
Establish performance expectations, accountability measures, and service standards.
Conduct regular team meetings, performance evaluations, and individual coaching sessions.
Coordinate staffing and operational priorities to support lease-up, opening, and ongoing operations.
Foster a collaborative, service-oriented culture focused on achieving property goals.
Ensure compliance with Fair Housing laws, landlord-tenant regulations, safety requirements, and company policies.
Maintain accurate resident files, leases, financial records, and operational documentation.
Oversee property safety inspections, emergency preparedness, incident reporting, and risk mitigation.
Conduct regular audits of property management systems and operational records.
Prepare accurate weekly, monthly, and quarterly reports on occupancy, financial performance, property operations, and key initiatives.
Communicate property performance, operational challenges, and strategic recommendations to regional leadership and ownership.