General Manager
About The Position
The h.wood Group is a Los Angeles-based lifestyle and hospitality company with establishments and events across the United States and Europe. It aims to provide a warm, inviting, and uniquely lavish experience for a diverse clientele, creating restaurants, nightlife, and events with integrity. The General Manager provides comprehensive leadership to staff, with emphasis on operations, food and service quality, people development, hospitality, cleanliness, and profitability. The role works closely with Human Resources to support adequate staffing and onboarding, and to report onsite injuries. The ideal candidate is energetic, well organized, flexible, and comfortable in a fast-paced setting.
Requirements
- Minimum of 5–7 years of experience in a full-service, high-volume dining establishment.
- Manager Food Handlers Card and Responsible Beverage Service Training.
- Demonstrated leadership skills, including coaching, directing, and motivating a team.
- Ability to manage multiple tasks in stressful environments.
- Strong knowledge of front- and back-of-house operations.
- Strong decision-making and organizational skills.
- Upbeat and energetic attitude.
- Responsible and trustworthy.
- Attentive to detail.
- Ability to stand throughout the entire shift, often up to 8 hours, with frequent bending, squatting, and lifting plates, boxes, and objects weighing up to 30 pounds.
Responsibilities
- Respond to guest concerns, both written and verbal, creatively solving problems and developing robust solutions.
- Ensure compliance with all local, state, and federal laws and regulations.
- Control operational costs and monitor the departmental budget.
- Ensure professional communication with executives and Human Resources.
- Ensure proper cash-handling procedures are followed within company guidelines and standards.
- Conduct meetings and training sessions to support effective workforce management and implementation of service standards.
- Manage staff performance, including providing regular feedback and making final termination recommendations when necessary.
- Ensure staff injuries are reported at the time of injury.
- Ensure day-to-day operations run smoothly and efficiently.
- Oversee the Assistant General Manager and Floor Manager to support venue efficiency and growth.
- Assist with candidate interviews and notify the recruitment team of open positions.
- Perform other tasks as assigned.
Benefits
- Flexible, routine time off.
- Health, dental, vision, and life insurance with company contribution, offered the first of the month after 60 days of employment.
- Company dining discount.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
