General Manager (CRE)
About The Position
The General Manager manages one or more national or local real estate accounts, providing timely, consistent, and accurate information to operate the portfolio and meet client and company objectives. The role serves as a point of contact for integrating the client’s service platform, ensuring sound and consistently applied accounting practices, and providing management-team members with the general and financial information they need to make informed decisions and carry out their responsibilities. The General Manager leads geographically or functionally distinct markets and implements business-unit strategy. The role builds client relationships and provides proactive customer service, communicates about performance, and works with tenants and property-management staff to address building-operation concerns. It coordinates client reporting and budgets, oversees financial and operational compliance, property-tax and insurance administration, purchasing and accounting requirements, billing, cash flow, and portfolio benchmarks. The position also coordinates construction projects with construction and property managers, oversees staffing and succession planning, inspects properties with staff, and leads performance evaluations, staffing recommendations, and employee development. The position operates in a professional office environment and requires travel between properties, sometimes outdoors in varying weather conditions.
Requirements
- Bachelor’s degree in business or a related discipline.
- At least 8 years of real estate property-management or related experience.
- At least 5 years of supervisory experience.
- CPM and/or RPA comparable experience in a senior leadership role.
- Real estate license.
- Advanced knowledge of Microsoft Office Suite.
- Ability to monitor and anticipate industry trends and changes.
- Initiative in taking on additional assignments and responsibilities.
- Advanced problem-solving ability to manage complex situations and options.
- Expert-level analytical and quantitative skills.
Nice To Haves
- Industry designations.
- Active participation or leadership in external charitable organizations and local or national industry-related organizations.
Responsibilities
- Provide leadership for geographically or functionally distinct markets and implement business-unit strategy.
- Develop and maintain client communication and relationships suited to the client’s preferred style.
- Provide proactive customer service across account-management activities and communicate proactively about performance.
- Interact regularly with tenants to assess satisfaction with building operations and address problems alongside the Property Manager.
- Coordinate or prepare client reports, annual budgets, and other documents in accordance with management agreements, client instructions, and leasing guidelines; review information and variances with the Property Management Team.
- Participate in preparing annual budgets and revisions, and oversee operations’ compliance with client-approved budgets.
- Ensure completion of property-tax administration and supervise the services of property-tax consultants.
- Ensure administration of property and liability insurance requirements.
- Ensure compliance with client-established purchase-order systems, contracts, policies, procedures, and accounting requirements.
- Oversee billing, invoice payments, and fund disbursements; monitor cash flow and cash requirements with the Property Manager to support efficient use of cash.
- Assist the Client/Asset Manager and Property Manager with cost allocations, re-billable costs, inventory accounting, purchasing procedures, and special accounting issues.
- Maintain portfolio asset financial benchmarks defined by the Director and Asset Manager, including occupancy, income, delinquency, IRR, and cash flow.
- Coordinate construction projects with the Construction Manager and Property Manager, and approve construction contract documents and final invoices.
- Staff effectively, develop bench strength, and plan succession to position the business for new opportunities.
- Regularly inspect properties with staff.
- Conduct annual performance evaluations and career-path discussions, and ensure property-management and maintenance staff receive annual evaluations.
- Analyze and recommend property staffing needs, personnel performance actions, salary administration, promotions, training, and career development.
Benefits
- Eligible employees may enroll in health, vision, and dental insurance programs.
- Flexible spending accounts and health savings accounts.
- Retirement savings plans.
- Life and disability insurance programs.
- Paid and unpaid time away from work.
- Comprehensive benefits package and competitive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
