General Manager (CRE)

Cushman & Wakefield•Atlanta, GA

About The Position

The General Manager is responsible for managing one or more national or local real estate accounts and providing the timely, consistent, and accurate information needed to operate the portfolio and meet client and company objectives. The role serves as a point of contact for integrating the client service platform and ensures that accounting practices are sound and consistently applied. It also provides general and financial information that helps the management team make informed decisions and carry out operating responsibilities. The role provides leadership across geographically or functionally distinct markets, develops client relationships and communication practices, and delivers proactive customer service. It oversees financial and operational processes, including budgeting, reporting, cash flow, billing, property tax and insurance administration, compliance, cost allocation, and performance against asset benchmarks. The General Manager coordinates construction work with the Construction Manager and Property Manager, oversees property staffing and development, and regularly inspects properties with staff. The position operates in a professional office environment and includes travel between properties. The employee may travel between floors and buildings, climb stairs, work outdoors in varying weather conditions, and remain seated or standing for much of the workday. Cushman & Wakefield offers eligible employees a range of benefit programs and competitive pay. The stated compensation range is $123,250 to $145,000.

Requirements

Bachelor’s degree in Business or a related discipline.
At least 8 years of real estate property management or related experience.
At least 5 years of supervisory experience.
CPM and/or RPA comparable experience in a senior leadership role.
Real estate license.
Advanced knowledge of Microsoft Office Suite.
Ability to monitor and anticipate industry trends and changes.
Initiative in taking on additional assignments and responsibilities.
Advanced problem-solving ability, including handling varied options and complex solutions.
Expert-level analytical and quantitative skills.

Nice To Haves

Industry designations.
Active participation or leadership in external charitable organizations and local or national industry-related organizations.

Responsibilities

Provide leadership for geographically or functionally distinct markets and implement business unit strategy.
Develop and maintain client communications and relationships suited to the client’s preferred style.
Provide proactive customer service and communicate proactively when performance is below, meets, or exceeds expectations.
Regularly engage with tenants to assess satisfaction with building operations and address problems with the Property Manager.
Coordinate or prepare client reports, annual budgets, and other documents in accordance with management agreements, client instructions, and leasing guidelines; review information and variances with the Property Management Team.
Participate in preparing annual budgets and revisions, and oversee operating compliance with client-approved budgets.
Ensure completion of property tax administration and supervise property tax consultant services.
Ensure administration of property and liability insurance requirements.
Ensure compliance with client-established purchase order systems, contracts, policies, procedures, and accounting requirements.
Oversee billing, invoice payments, and fund disbursements; monitor cash flow and cash requirements with the Property Manager.
Assist the Client/Asset Manager and Property Manager with cost allocations, re-billable costs, inventory accounting, purchasing procedures, and special accounting matters.
Maintain internal financial benchmarks for portfolio assets, including occupancy, income, delinquency percentage, IRR, and cash flow, as defined by the Director and Asset Manager.
Coordinate construction projects with the Construction Manager and Property Manager, and approve construction contract documents and final invoices.
Staff and develop bench strength and succession plans to position the organization for new business.
Regularly inspect properties with staff.
Conduct annual performance evaluations and career-path discussions, and ensure property management and maintenance staff receive annual evaluations.
Analyze and recommend property staffing needs, personnel actions, salary administration, promotions, training, and career development.