General Manager

RWB Thrift • Pittsburgh, PA

21d

About The Position

The General Manager at RWB Thrift is accountable for the store’s financial success and operational excellence, including sales, profitability, production quotas, efficiency, and customer service. The role executes strategic initiatives in alignment with company objectives, policies, and regulatory guidelines, and oversees company processes, merchandise productivity, the customer shopping experience, loss prevention, and safety.

The General Manager achieves results through the management team and hands-on work with the broader store team. The position requires role-modeling expected behaviors and observing, assessing, training, coaching, and counseling employees to support organizational goals. The General Manager develops the Production Manager and Retail Manager through delegation, training, and active involvement.

The role also covers people operations and office administration, including recruitment, interviews, offers, onboarding, scheduling, timekeeping, employee support, supplies, requisitions, data entry, and support tickets. The position works in a consistently busy, noisy, brightly lit store environment with regular customer, donor, and coworker interactions, and requires flexibility to work across areas as assigned.

Requirements

• Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
• High-level computer proficiency, including MS Office, Teams, Outlook, and HRIS.
• Ability to work independently and complete assignments within provided instructions, routines, and standard practices.
• Ability to safely and effectively perform essential job functions and meet qualitative and quantitative productivity requirements.
• Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
• Ability to stand for extended periods.
• Ability to perform repetitive motions and tasks requiring manual dexterity and fine motor skills.
• Ability to maintain balance and agility on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
• Visual acuity for near and distant vision as described in the posting.
• Must wear closed-toe shoes for safety.
• Ability to work effectively in a consistently busy, fast-paced, noisy, and brightly lit environment.
• Ability to interact regularly with customers, donors, and coworkers and communicate effectively.
• Ability to switch tasks or departments and work in all areas as assigned.

Nice To Haves

• Proficiency in both English and Spanish is preferred.
• High school diploma or GED is preferred.
• Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

• Take ownership of the store’s Profit and Loss statement and ensure financial results meet or exceed budget targets.
• Drive top-line sales and profitability through strategic initiatives and effective management.
• Meet production quotas and maintain high standards of customer service and operational efficiency.
• Prioritize backroom production, ensure products are processed and placed on the sales floor promptly, and maintain a clean, organized, efficient backroom.
• Develop and train the Production Manager and Retail Manager through effective delegation and active involvement.
• Foster continuous improvement and high performance among the management team.
• Encourage flexible deployment of backroom staff to meet production needs and drive sales.
• Create dynamic schedules that align staffing coverage with business needs and peak periods while reducing labor costs during slower periods.
• Evaluate and document employee performance fairly and consistently to build bench strength and a talent pipeline.
• Ensure compliance with company policies and state and federal laws, including wage and hour requirements, human rights, and equal employment opportunities.
• Maintain a clean, organized, and welcoming store environment and uphold high customer-service standards.
• Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate onboarding and support new team members throughout their transition into the organization.
• Build a culture of continuous training and development and develop a talent pipeline for future openings.
• Assist with employee scheduling and monitor timekeeping to meet business needs.
• Monitor turnover, identify trends, and use insights to inform recruitment strategies.
• Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
• Order supplies, submit bills and requisitions, perform data entry, submit IT and Facilities support tickets, and attend corporate training calls as needed.
• Oversee merchandise productivity, customer shopping experience, leadership and people development, loss prevention, and safety.

Benefits

• Competitive total compensation pay structure with quarterly bonus potential.
• Paid time off and holidays.
• Employer-paid medical, dental, and vision insurance at no cost to the employee and their dependents.
• Growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED