General Manager

Honey Baked Ham Company•Gahanna, OH

About The Position

The General Manager leads store operations and is accountable for overall performance, including sales, customer service, product quality, and staff development. The role provides substantial responsibility for store operations and encourages creativity in hiring, marketing, and community outreach. Managers receive a multi-week training program with experienced trainers and access to a leadership development program. General Managers are rewarded for reaching goals and living the company’s values through a bonus program based on store profitability. The ideal candidate is a current general manager from a retail or restaurant environment who is passionate about hands-on customer service and has demonstrated growth in previous roles. They understand the factors that affect a profit and loss statement, can execute a business plan, maintain product quality, increase sales, build community relationships, and coach and develop talent. Experience hiring seasonal workers is a plus. The company describes its brand as more than 65 years old and emphasizes quality, balance, and its values: Love What We Do, Serve Others, Aim High, Do The Right Thing, and Keep It Fun. Stores are closed on Sundays. Managers typically work about 50 hours per week except for four or five weeks each year. Store leaders need a valid driver’s license and reliable transportation. The role involves bending, stooping, prolonged standing, twisting, lifting products and supplies weighing up to 65 pounds, and working with a hot torch.

Requirements

Current general manager experience in a retail or restaurant environment.
Passion for personal, hands-on customer service.
Demonstrated growth in previous roles.
Knowledge of factors affecting a profit and loss statement and ability to execute a business plan.
Commitment to product quality.
Desire to increase sales and build community relationships.
Ability to coach and develop talent.
Valid driver’s license and reliable transportation.
Ability to bend, stoop, stand for long periods, twist, lift products and supplies weighing up to 65 pounds, and work with a hot torch.

Nice To Haves

Experience hiring seasonal workers.

Responsibilities

Lead store operations and take full accountability for store performance.
Achieve goals for sales, customer service, product quality, and staff development.
Hire associates and contribute to marketing and community outreach.
Execute a business plan and understand the factors that affect the store’s profit and loss.
Increase sales and build relationships in the community.
Coach, identify, and develop talent.
Maintain the quality of products served and sold.

Benefits

Competitive pay and benefits.
Bonus program based on store profitability, with payouts four times per year and almost unlimited earnings potential.
Matched 401(k).
Medical insurance options.
Dental insurance options.
Vision insurance options.
Life insurance.
Short-term and long-term disability coverage options.
Paid time off, including holidays.
Tuition assistance program.
Access to an Employee Assistance Program.
Discounts on company products.
Multi-week training program with experienced trainers.
Leadership development program.