General Manager

SSA Group, LLC•Asheboro, NC

20d•$100,000 - $105,000

About The Position

SSA Group is hiring a General Manager at the North Carolina Zoo. The General Manager oversees the unit’s applicable departments and leads its management team, ensuring daily operational, financial, staffing, product, merchandising, and client needs are met. The role serves as the primary liaison between SSA and the client and works with the client, SSA leadership, department managers, the Executive Chef, the Retail Operations Manager, the Buyer, marketing, and headquarters to deliver a strong guest experience and meet business objectives. The General Manager is accountable for budgeting, forecasting, sales and per-cap performance, controllable expenses, payroll, inventory, reporting, invoices, and fiscal deadlines. The position also manages training and performance processes, special events, menus and pricing, capital projects, contract implementation, operating manuals, and business legal needs in partnership with headquarters. The role promotes an inclusive and supportive workplace, sustainability and conservation efforts, and community engagement. This is a full-time, exempt position. The posting states a requirement of five years of operations management experience; experience managing within a cultural, iconic, amusement, or museum attraction is a plus. The General Manager must be able to work varied hours and days, including nights, weekends, and holidays, as needed.

Requirements

Five years of operations management experience.
Strong interpersonal and communication skills, including the ability to communicate with the client, Area General Manager, and headquarters personnel.
Proven leadership skills and an understanding of team building, development, and partnership-building.
Strong problem-solving and decision-making skills, with the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills sufficient for basic office functions.
Physical ability to stand for extended periods and lift, move, and handle boxes weighing up to 35 pounds as required.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must be at least 18 years old.

Nice To Haves

Two years of management experience in a cultural, iconic, amusement, or museum attraction.
ServSafe certification.

Responsibilities

Coach, supervise, and direct department managers to meet daily operational needs, including financial, staffing, product, merchandising, and client expectations.
Schedule management personnel as necessary.
Help develop training standards for alcohol service, customer service, safety, harassment, and other areas; host management meetings and conduct training as needed.
Work with the Executive Chef, Retail Operations Manager, and Buyer to track, maintain, and budget inventory and cost of goods.
Act as the main liaison between the client and SSA, maintaining a close relationship with client representatives and staff.
Coordinate with marketing to support company efforts, guest experience, and operational performance.
Attend client meetings and provide reports to Regional Manager(s) monthly or as required.
Manage operations in accordance with applicable local, state, and federal laws.
Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
Oversee unit financial management, including budgeting, forecasting, sales and per-cap performance, controllable expenses, and reporting.
Meet fiscal deadlines and review account invoices for accuracy and timely processing.
Provide reports on cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
Assess comparable market pricing and the business model to identify opportunities to improve per-cap revenue.
Forecast weekly sales and complete and maintain monthly sales analyses.
Manage payroll and controllable profit within established guidelines, including staffing coverage and payroll budget expectations.
Set an example in achieving sales, per-cap, and controllable-budget goals; minimize controllable costs and pursue revenue opportunities and client negotiations.
Ensure SSA EXTRA Guest Service is delivered to guests and clients, working with department managers to support service at every level.
Oversee day-to-day functions of applicable departments according to unit location and contract.
Maintain knowledge of and implement the SSA-client contract with professional discretion.
Support progressive-discipline documentation and keep operating manuals current for all locations.
Review and approve plans for major special events.
Manage the design and implementation of menus and pricing.
Contribute actively to long-range planning for department programs.
Manage capital projects to meet client and SSA expectations.
Manage business legal needs in partnership with headquarters.
Ensure employee onboarding and exits are handled appropriately under legal and headquarters guidelines.
Promote an inclusive and supportive approach at the unit, remove barriers, and empower team members’ growth and opportunities.
Provide editorial oversight for unit publications, including newsletters, calendars, and memos.
Promote and teach sustainability and conservation efforts, and help the unit meet company and client guidelines.
Support community engagement and giving-back opportunities through hiring and unit activities.
Perform other tasks as necessary.

Benefits

$75 monthly cell phone stipend.
Bonus eligibility based on company performance and manager guidelines.
Flex Time Off with no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Employer-sponsored short-term and long-term disability benefits.
Paid parental leave for birthing parents of up to 6–8 weeks, depending on the birthing event.
Up to 120 hours of SSA paid leave for qualifying reasons, including parental bonding and serious medical conditions affecting family members.
Up to five days of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Paid sick leave in accordance with applicable state and local laws.