General Manager

RP Lumber•Monmouth, IL

3d•Onsite

About The Position

R.P. Lumber is hiring an on-site General Manager for its lumberyard and home-improvement store in Monmouth, Illinois. The General Manager leads the full operation of the location, including its team, customer experience, and financial results, and reports to the District Manager. The role requires understanding and performing showroom, yard, and back-office work while developing the people who keep the store running. R.P. Lumber is a family-owned building materials and hardware retailer founded in 1977, operating more than 100 locations across seven states. General Managers help deliver the company’s promise of “Best Service. Best Value.” in their community. The position pays $60,000–$70,000 per year and is eligible for quarterly bonuses. It is full-time and on-site. The schedule is generally 50 or more hours per week, with evening, weekend, and holiday work required based on business needs.

Requirements

Three to five years of management or supervisory experience in building materials, home improvement, hardware, lumber, or a related field, or an equivalent combination of education and experience.
Strong leadership, communication, organization, and problem-solving skills, with the ability to manage with limited supervision.
Working knowledge of retail operations, merchandising, inventory control, customer service, and store financials.
Strong product knowledge of building materials, lumber, and hardware, or the ability to acquire it quickly through training.
Comfort using a point-of-sale system and other retail or business software.
Sufficient math and business skills to interpret sales, margin, inventory, labor, and other operating data and use them to run the store.
Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays.
Valid driver's license and an acceptable driving record.
Ability to perform essential physical functions, with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds.
Offers are contingent on applicable pre-employment screening, which may include drug testing, a background check, and a driving-record review.

Nice To Haves

Bachelor’s degree in business, retail management, construction, or a related field.
Experience as a store manager, assistant store manager, or retail manager in a lumberyard, hardware store, or home-improvement retailer.
Experience coaching a contractor sales effort, running planograms, managing inventory accuracy, or owning store P&L results.
Familiarity with forklifts, delivery operations, yard operations, and the safe storage of building materials.
Estimating software experience.

Responsibilities

Lead by example at the sales counter, on the sales floor, and at the register.
Train and coach associates to provide prompt, courteous, knowledgeable service.
Resolve customer concerns quickly.
Maintain showroom merchandising to company and local standards, including planograms, end caps, seasonal products, promotions, and price changes.
Ensure deliveries leave on time, complete, and in good condition.
Support contractor sales coverage to develop new business and serve current accounts.
Drive sales and profit to meet or exceed budget, understand store performance metrics, and remain accountable for results.
Control costs and schedule labor to balance productivity with customer service.
Record sales, returns, transfers, and adjustments accurately and on time.
Maintain inventory levels that serve customers while meeting investment goals.
Ensure warehouse and yard teams receive and store products correctly.
Reduce shrinkage, damage, and theft through clean processes and security measures for high-theft items.
Model a safety-first culture for employees and customers.
Keep the location, equipment, and grounds safe, clean, and maintained.
Ensure ladders, forklifts, trucks, and other equipment are in safe working condition.
Lead and document regular safety meetings.
Apply company-approved security and loss-prevention practices.
Protect inventory from weather, poor stacking, loss, and theft.
Recruit, select, schedule, and train key employees.
Publish work schedules on time and ensure hours worked are recorded correctly.
Provide timely coaching and corrective feedback and address performance problems.
Mentor Retail Managers and other key employees.
Run monthly store meetings covering performance, goals, promotions, events, problems, and safety.
Maintain an open-door environment where employees can raise issues and share ideas.
Help associates use the Company's ESS Resource Center.
Check and respond to company and customer email in a timely manner.
Report unusual occurrences, obstacles, and improvement ideas to the District Manager and other company leaders.
Follow company policy and protect confidential information.
Perform other related duties assigned by the District Manager or other qualified company leaders.