General Manager

KW Property Management Careers•Fort Lauderdale, FL

9d•Onsite

About The Position

The General Manager provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. This role serves as a key liaison among the client, KW Property Management, and internal support staff, and works closely with the Association Board of Directors and/or Developer to manage and operate the community and address community needs. The General Manager is expected to project a professional, competent, customer-oriented image and hold a Florida Community Association Manager (CAM) license. The role oversees community operations, budgets and financial reporting, property records, vendor contracts, service performance, resident processes, communications, and on-site staff. It also prepares management reports and presentations, supports Board meetings, monitors collections and cash flow, and maintains property and preventive-maintenance records. The position works in a professional office environment and includes daily property walks, local travel for training or meetings, and flexibility to respond to client needs and emergencies.

Requirements

Five years of experience as a Community Property Manager managing community operations, including staff and service contracts.
High school diploma required.
Florida Community Association Manager (CAM) license required.
Valid Florida driver’s license required.
Strong working knowledge of customer-service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Flexibility to work extended periods and hours that may include nights and weekends, depending on client needs.
Ability to respond to and address emergency situations in a timely manner.

Nice To Haves

College degree preferred.
Some locations require bilingual English and Spanish.

Responsibilities

Act as the company’s primary coordinator for assigned properties and ensure contractual property-management obligations are met or exceeded.
Prepare the association’s annual budget and analyze and distribute monthly financial statements, including budget variances, cash management, and receivables-collection strategies.
Maintain complete and accurate property files, records, documentation, and management-system documents.
Coordinate with headquarters support staff on company procedures for processing and distributing information.
Provide prompt, detailed, and accurate status reports on assigned properties.
Supervise on-site team members, including the Property Manager; promote professional conduct, safety compliance, teamwork, and strong performance.
Develop specifications and evaluate maintenance and management service needs and performance.
Build and maintain collaborative relationships with departments, coworkers, project teams, the Board of Directors, unit owners, and vendors.
Prepare for and chair team meetings; run Board of Directors meetings when necessary according to Robert’s Rules of Order.
Maintain current knowledge of applicable statutes, regulatory requirements, community documents, policies, and procedures.
Coordinate new-resident move-ins, introductions, orientations, available services, and reviews of building rules and regulations.
Respond to calls and correspondence in a timely, professional manner and maintain a professional relationship with stakeholders.
Prepare management reports covering administrative matters, finances, property condition, project progress, and recommendations; prepare presentations of reports, action plans, budgets, and bid analyses.
Support KWPM’s values, philosophy, and goals and comply with company policies; organize time and balance competing project demands.
Attend monthly Manager’s meetings.
Monitor, evaluate, and negotiate contracts; ensure vendors provide required certificates of insurance and business licenses, and update related documents.
Maintain Association office records, files, policies, and communications in accordance with company standards.
Update Association communications, including menu boards, newsletters, and the Association website.
Process violations, work orders, architectural-control applications, lease applications, and sale applications as required.
Monitor assets, cash balances, project-funding availability, and cash flow for capital improvements.
Monitor aging reports, pursue timely legal action when applicable, and keep the collection module updated.
Maintain equipment maintenance logs and inventory, and update the preventive-maintenance manual quarterly.
Walk the property daily, including climbing stairs.
React to and address emergency situations in a timely manner.