General Manager - Floater

24 Hour Fitness • Portland, OR

19d

About The Position

As a General Manager at 24 Hour Fitness, you drive your club’s mission, vision, and values by growing membership, generating revenue, and achieving operational excellence. You lead a high-performing team to deliver an exceptional member experience and meet sales goals, with an emphasis on membership sales, fitness revenue, and overall club performance. You build an accountable, results-oriented culture, develop a motivated team, and maintain a welcoming club environment.

The role oversees daily club operations, including facility maintenance, equipment upkeep, cleanliness, budgets, expenses, profitability, safety, and compliance. It also involves developing member retention and community outreach initiatives, representing the gym at local events, and maintaining a consistent schedule of either 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned with peak business hours and club needs. Travel of up to 10% is required for training sessions and meetings.

Requirements

• 3–5+ years of management experience in the broader retail, hospitality, or fitness industry, with a proven track record of success.
• 2–4 years of progressive management experience supervising 3–10+ employees in a team environment, with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams in delivering member and team-member initiatives, with a strong service focus and a consistent service culture.
• Ability to create an outstanding member and team-member experience and a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire and maintained throughout employment; the company provides access to an approved training program at no cost.
• Personal Training certification from a nationally recognized organization required within 90 days of hire; the company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of certification, subject to qualification and approval.
• Ability to travel up to 10% of the time for training sessions and meetings.
• Ability to perform the stated cognitive, communication, electronic-device, standing, walking, bending, stooping, climbing, reaching, and lifting demands; regularly lift or move up to 25 pounds and occasionally up to 50 pounds, with or without assistance.
• Ability to work with regular exposure to cleaning chemicals, fitness equipment, and moving mechanical parts, and occasional exposure to loud noise levels consistent with a gym environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Responsibilities

• Develop and implement strategies to exceed targets for membership sales, fitness, retail, and other revenue streams.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Coach and support team members by setting clear objectives, delegating responsibilities, leveraging strengths, and fostering accountability and excellence.
• Build strong member relationships and create a welcoming, community-focused environment that supports members’ fitness goals.
• Oversee daily club operations, including facility maintenance, equipment upkeep, and cleanliness.
• Manage budgets, control expenses, and maximize profitability while following company policies and procedures.
• Implement safety protocols to protect members and staff and comply with health and safety regulations.
• Build local community relationships, represent the gym at events, and implement outreach initiatives to attract members.
• Develop and execute member retention strategies, including engagement programs, events, and incentives.
• Promote awareness of and compliance with company policies, procedures, standards, and relevant industry regulations.
• Maintain a consistent 9:00 AM–7:00 PM or 10:00 AM–8:00 PM schedule aligned with peak business hours and club needs.
• Travel up to 10% of the time to attend training sessions and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups that facilitate connections with team members and participation in community events, in person and virtually.
• Access to an approved CPR/AED training program at no cost.
• Access to a Personal Training certification program at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed