General Manager - Floater

24 Hour Fitness • The Colony, TX

12d

About The Position

As a General Manager at 24 Hour Fitness, you drive the club’s mission, vision, and values by growing membership, generating revenue, and maintaining operational excellence. You lead a high-performing team to provide an exceptional member experience and achieve sales goals, with an emphasis on membership sales, fitness revenue, and overall club performance. You build a results-oriented culture based on accountability and success, foster a motivated team, and maintain a welcoming club environment.

The role oversees daily club operations, including facility maintenance, equipment upkeep, cleanliness, budgets, expenses, safety protocols, and compliance with company policies and relevant regulations. It also develops community relationships and member-retention initiatives. The schedule is consistently 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned with peak business hours and club needs. Travel of up to 10% is required for training sessions and meetings.

Requirements

• 3–5+ years of management experience in the broader retail, hospitality, or fitness industry, with a proven track record of success.
• 2–4 years of progressive management experience supervising 3–10+ employees in a team environment, with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams in delivering member and team-member initiatives through service focus and a consistent, robust service culture.
• Ability to create an outstanding member and team-member experience and a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire and maintained throughout employment. The company provides access to an approved training program at no cost.
• Personal Training certification from a nationally recognized organization required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of certification, subject to qualification and approval.
• Ability to travel up to 10% of the time.
• Frequently perform cognitive tasks including learning new tasks, remembering processes, maintaining focus, completing tasks independently within specified time frames, making timely decisions, and communicating effectively.
• Frequent use of telephones, computers, printers, and other electronic devices requiring fine manipulation.
• Prolonged standing and walking, and time spent on foot supervising the club floor and interacting with members and staff.
• Regular bending, stooping, climbing, reaching, and lifting or moving up to 25 pounds; occasional lifting up to 50 pounds, with or without assistance.
• Regular exposure to cleaning chemicals and agents, fitness equipment, and moving mechanical parts; occasional exposure to loud noise levels consistent with a fitness or gym environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Responsibilities

• Develop and implement strategies to grow membership sales, fitness, retail, and other revenue streams and exceed targets.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Coach and lead the team by setting clear objectives, delegating responsibilities, leveraging strengths, and fostering excellence and accountability.
• Build strong member relationships and create a welcoming, community-focused environment that supports members’ fitness goals.
• Oversee daily club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
• Manage budgets, control expenses, and maximize profitability while following company policies and procedures.
• Implement safety protocols and procedures for members and staff in compliance with health and safety regulations.
• Build local community relationships, represent the gym at events, and implement outreach initiatives to attract members.
• Develop and execute member-retention strategies, including engagement programs, events, and incentives.
• Promote awareness of and compliance with company policies, procedures, standards, and relevant industry regulations.
• Maintain a consistent 9:00 AM–7:00 PM or 10:00 AM–8:00 PM schedule aligned with peak business hours and club needs.
• Travel up to 10% to attend training sessions and meetings.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401(k) with employer match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups that facilitate connections with team members and participation in community events, both in person and virtually.
• Company-provided access at no cost to approved CPR/AED training and Personal Training certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed