General Manager - Floater

24 Hour Fitness USA • Paramus, NJ

12d

About The Position

As a General Manager at 24 Hour Fitness, you drive your club’s mission, vision, and values by growing membership, generating revenue, and delivering operational excellence. You lead a high-performing team to provide an exceptional member experience and meet sales goals, with an emphasis on membership sales, fitness revenue, and overall club performance. You build a results-oriented culture based on accountability and success, foster a motivated team and welcoming club environment, and work to consistently exceed targets.

The role oversees club operations, team development, member engagement and retention, budgets, safety, and local community outreach. The position requires a consistent schedule of either 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned with peak business hours and club needs. Travel of up to 10% may be required for training sessions and meetings. CPR/AED certification is required within 30 days of hire, and Personal Training certification from a nationally recognized organization is required within 90 days of hire; the company provides access to no-cost programs for both. A qualifying degree may satisfy the Personal Training certification requirement, subject to qualification and approval.

Requirements

• 3–5+ years of management experience in the broader retail, hospitality, or fitness industry, with a proven track record of success.
• 2–4 years of progressive management experience supervising 3–10+ employees in a team environment, with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams in delivering member and team-member initiatives through a strong service focus and a consistent, robust service culture.
• Ability to create an outstanding member and team-member experience and a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire and must be maintained throughout employment. The company provides access to an approved training program at no cost.
• Personal Training certification from a nationally recognized organization, such as NASM or ISSA, required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of certification, subject to qualification and approval.
• Ability to travel up to 10% of the time for training sessions and meetings.
• Ability to perform the stated physical and environmental demands, including prolonged standing and walking; regular bending, stooping, climbing, reaching, and lifting or moving up to 25 pounds; occasional lifting up to 50 pounds with or without assistance; and regular exposure to cleaning chemicals, fitness equipment, and moving mechanical parts.

Nice To Haves

• Bachelor’s degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Responsibilities

• Develop and implement strategies to grow membership sales, fitness, retail, and other revenue streams and exceed targets.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Support, coach, and lead team members by setting clear objectives, delegating responsibilities, leveraging strengths, and fostering excellence and accountability.
• Build strong member relationships and create a welcoming, community-focused environment that supports member engagement and fitness goals.
• Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness.
• Manage budgets, control expenses, and maximize profitability while following company policies and procedures.
• Implement safety protocols and procedures that protect members and staff and comply with health and safety regulations.
• Build local community relationships, represent the gym at events, and implement outreach initiatives to attract members.
• Develop and execute member retention strategies, including engagement programs, events, and incentives.
• Promote awareness of and compliance with company policies, procedures, standards, and relevant industry regulations.
• Maintain a consistent schedule of either 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned to peak business hours and club needs.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups that facilitate connections with team members and participation in community events, both in-person and virtually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed