General Manager

Mobility Works•Santa Clara, CA

21d•$130,000 - $150,000

About The Position

The General Manager is responsible for executing the store operations playbook and achieving the store’s objectives. The role has significant influence over company revenue and contributes to market expansion, company representation, and customer relationships while adhering to company policies, processes, and procedures. The General Manager oversees store operations across consumer sales, commercial sales, and service operations; supports company objectives and consistent communication with store staff; reports on performance using Key Performance Indicators in Rhythm; identifies local market opportunities; and collaborates with corporate teams on marketing, staffing, and employee development. The role also manages team performance, customer experience, product and service sales, leads, sales and profit forecasts, vehicle inventory, and service operations in partnership with relevant managers. The General Manager works to achieve NPS results at or above the corporate average and foster employee engagement in support of company values.

Requirements

High school diploma or GED.
2–3 years of experience in sales management.
Exceptional customer service skills and experience.
Proficiency in Microsoft Office products and technical aptitude.
Ability to work independently with minimal supervision.

Nice To Haves

Strong computer skills and familiarity with Salesforce.

Responsibilities

Supervise all facets of store operations, including consumer sales, commercial sales, and service operations.
Support company objectives and ensure consistent messaging to store staff in alignment with Regional Sales and Service Managers.
Provide store performance reports as required, using Key Performance Indicators outlined in Rhythm.
Identify local market opportunities and use corporate support to enhance business through localized marketing efforts.
Collaborate with HR to recruit and retain qualified candidates who meet store staffing requirements.
Manage team performance and coach and mentor employees to improve effectiveness in their roles.
Uphold courteous and professional customer treatment standards to foster customer satisfaction.
Participate in company training initiatives and promote a culture of continuous learning.
Promote sales of company products and services across company locations, involving all personnel.
Manage incoming Business Development Center leads to meet show-rate and solution-rate goals.
Forecast unit sales and gross profit levels accurately.
Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
Manage and maintain vehicle inventory in collaboration with the Inventory team.
Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
Aim to achieve NPS results at or above the corporate average through the Solution Experience process.
Foster employee engagement by demonstrating leadership in support of company core values.