General Manager

Wawa, Inc.•Jacksonville, FL

5d•$75,000 - $90,000

About The Position

As General Manager, you are the store’s leader, responsible for setting its vision, driving results, and inspiring the team. You oversee daily operations, profitability, team development, and customer satisfaction, working with Associates to meet performance goals and grow the business while creating a positive experience for customers and Associates. The role includes maintaining safety, service, operational efficiency, and regulatory compliance; reviewing financial results and managing merchandise, inventory, costs, waste, and cash procedures; and using trends to develop action plans. You lead company initiatives and continuous improvement, build an inclusive and collaborative team culture, and hire, train, coach, and develop Associates and future leaders. You also manage scheduling and resource allocation to maintain coverage in a 24/7 store environment, and respond to customer feedback and concerns to improve the shopping experience.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Strong organization and attention to detail, with the ability to independently manage multiple priorities.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations to ensure safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support profitability.
Collaborate with peers to monitor trends and develop action plans that drive results.
Execute policies, manage safety programs, drive compliance, and implement continuous improvement initiatives.
Champion company initiatives, explain the reasons for changes, and support successful implementation and long-term adoption of programs and processes.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development and talent management through training and onboarding.
Maintain appropriate store coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.