General Manager

FAMILY ENTERTAINMENT GROUP LLC•Reno, NV

21d•$55,000 - $60,000

About The Position

The General Manager is responsible for the overall success of a Family Entertainment Group location, including guest experience, operational execution, team leadership, and financial performance. The GM leads by example to foster a culture of fun, service, and accountability, while maintaining optimal guest conditions, functional games, and alignment with company purpose, values, and priorities. The role oversees daily operations across games, attractions, food and beverage, and retail; develops and leads the team; manages the location’s profit and loss; optimizes labor and costs; and works with internal teams, venue partners, and the community to improve performance and guest satisfaction. The GM also ensures accurate, timely documentation and compliance with company expectations and applicable regulatory requirements.

Requirements

3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
Proven success managing multidisciplinary teams in high-volume environments.
Strong business acumen and comfort with P&L ownership, labor management, and operational analytics.
Excellent communication, coaching, organizational, and problem-solving skills.
Proficiency in scheduling systems, POS, inventory tools, and Microsoft Office, plus basic technical troubleshooting skills.
Willingness to work evenings, weekends, and holidays, and travel to other locations if required.
High school diploma or equivalent required.
Passion for creating excellent guest experiences.
Leads with positivity, playfulness, and passion.

Nice To Haves

Associate’s or bachelor’s degree preferred.

Responsibilities

Lead daily operations across games, attractions, food and beverage, and retail in line with brand standards.
Monitor game uptime, equipment functionality, and technical team performance to maintain optimal player conditions.
Maintain a clean, safe, and organized environment that meets company expectations and applicable regulatory requirements, including OSHA, ADA, and local codes.
Review guest feedback, online reviews, and mystery shop results to improve service and satisfaction.
Oversee inventory, vendor performance, and preventative maintenance routines.
Recruit, hire, train, and develop a high-performing team aligned with company purpose, values, and performance standards.
Conduct performance evaluations, provide ongoing coaching, and manage disciplinary processes in alignment with HR practices.
Foster a positive, team-oriented culture through recognition, communication, and accountability.
Lead weekly leadership team meetings, daily huddles, and regular one-on-one meetings.
Model frontline excellence and inspire the team to create memorable guest experiences.
Own the location P&L, including revenue, labor, cost of goods sold, and controllable expenses.
Use labor forecasting tools, business-volume trends, and weekly payroll data to optimize schedules and manage costs.
Analyze financial and operational performance, identify opportunities, and implement improvement plans.
Maintain accurate schedules, labor records, compliance audits, and operational performance documentation.
Support local marketing activations, community partnerships, and event sales to increase foot traffic and revenue.
Communicate company priorities, purpose, and weekly goals to team members through structured channels.
Partner with HR, Technical, Facilities, and Marketing teams to address site needs and improve the experience.
Collaborate with venue hosts and partners, including Great Wolf and Kalahari, to align guest services and uphold brand standards.
Participate in district-level meetings, share insights with peers, and contribute to regional initiatives.
Submit required documentation, reports, and compliance materials accurately and on time.