General Manager

McAlister's Deli Franchise•Carbondale, KS

22d•$50,000 - $65,000

About The Position

The General Manager drives restaurant success by directing and controlling operations to ensure a positive guest experience and company profitability. The role is responsible for the restaurant’s operation, achieving sales and profit objectives, maintaining high standards of food quality, service, cleanliness, safety, and sanitation, and directing and supervising Assistant Managers and Team Members. The General Manager promotes team morale, motivation, and respectful relationships; ensures new and ongoing team members receive training; addresses team member issues to minimize turnover; and supports an open-door policy. The role fosters positive guest relations, responds professionally and promptly to guest concerns, maintains positive relationships with local authorities, and implements advertising and promotional campaigns. The General Manager reviews financial information and budgets, takes corrective action when needed, analyzes information using a computer, and is responsible for restaurant financial results. The role manages labor through proactive scheduling and responses to business trends; controls assets, inventory, waste, theft, and cash procedures; and oversees cleaning, maintenance, repairs, and restaurant organization in accordance with company and brand standards. The position follows company policies and procedures and the brand’s Operations Manual, completes duties on time, develops professional growth goals, maintains a professional appearance, and supports company programs and decisions. This position is at a franchised McAlister’s Deli location. Pay is $50,000–$65,000 per year.

Requirements

Professional oral and written communication skills.
Organization and time-management skills.
Ability to work well under pressure and solve problems effectively.
Ability to give and take direction.
Flexibility based on business needs.
Ability to work well with others in a team environment.
Service-driven approach.
Excellent attendance and willingness to be flexible based on business needs.
Ability to work all shifts when the restaurant is open.

Responsibilities

Direct and control restaurant operations to deliver a positive guest experience and achieve company profitability.
Attain restaurant sales and profit objectives while maintaining food quality, service, cleanliness, safety, and sanitation standards.
Direct and supervise Assistant Managers and Team Members.
Promote team morale and motivation, build respectful relationships, train new and ongoing team members, address team member issues, and support an open-door policy.
Foster positive guest relations, build guest relationships, and respond professionally and promptly to guest complaints or concerns.
Maintain positive relationships with local authorities and seek their assistance with regulatory and governance issues.
Implement advertising and promotional campaigns.
Review financial information and monitor budgets; correct deviations and use computer-based information for review and analysis.
Drive positive labor results through proactive scheduling and responding to business trends.
Maintain and control restaurant assets, monitor inventory for waste and theft, ensure appropriate inventory levels, and enforce cash-control procedures.
Supervise cleaning and equipment maintenance and arrange repairs, contracts, and other services as directed by the supervisor.
Maintain the interior and exterior cleanliness and organization of the restaurant in accordance with brand and company standards.
Follow company policies and procedures and operate in accordance with the brand’s Operations Manual.
Complete assignments and duties on time, develop professional growth goals, maintain a professional appearance, and support company programs and decisions.