General Manager- $1,500 Sign-on Bonus

LUV Car Wash•Pottstown, PA

4h•$55,000 - $60,000

About The Position

LUV Car Wash is seeking a General Manager to take ownership of a site, build and develop a strong team, and advance the company’s mission. The role leads site operations and teammate development while maintaining operational standards, safety, regulatory compliance, customer satisfaction, and membership sales. The General Manager works closely with the District Manager, HR, and Facilities to support staffing, local marketing, budgeting, employee matters, and equipment maintenance.

Requirements

Minimum of three years of management experience.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize.

Nice To Haves

High school diploma or equivalent preferred.
Management experience in restaurants or hospitality is highly preferred.
Experience in the car wash or automotive industry is a plus.
Bachelor’s degree in business management, hospitality, or a related field is a plus.

Responsibilities

Recruit, train, coach, and develop all teammates.
Create a culture of accountability for LUV’s operational procedures.
Ensure new teammates complete LUV onboarding, orientation, and training processes, and stay current on process changes and enhancements.
Provide ongoing development, coaching, and counseling to Assistant General Managers and high-potential hourly teammates.
Partner with HR on disciplinary issues, investigations, and terminations.
Partner with the District Manager to drive local volume and sales through community outreach and marketing efforts.
Partner with the District Manager on budget planning and forecasting.
Manage incoming inquiries promptly and pleasantly, and follow up on action items as needed.
Review Paylocity reports, approve payroll information on time, and submit commissions through the proper channels.
Complete required checklists to standard and by their deadlines.
Ensure teammates use prescribed sales scripts and guide-on procedures.
Ensure safe site operations and compliance with regulatory requirements and local, state, and federal laws.
Build customer relationships through superior service and support membership sales.
Create weekly schedules and manage site labor to LUV Car Wash standards.
Walk the site throughout the shift to monitor safety, efficiency, and service standards, and regularly speak with customers to assess satisfaction.
Handle customer issues and complaints, working with the District Manager to resolve them promptly and support customer retention.
Partner with Facilities to ensure equipment is maintained and safely operated, and maintenance requests are fulfilled promptly to minimize downtime.
Perform other duties as assigned.
Stay updated on company policies and affairs through appropriate sources, such as the internal employee website.

Benefits

Bonus eligibility for driving results.
Overtime available.
401(k) match.
Health benefits and HSA.
Vision and dental coverage.
Life insurance.
Paid vacation.
Paid sick time.
Employee discount program.
Employee Assistance Program (EAP).
$1,500 sign-on bonus paid in two installments, with the full amount disbursed upon completion of 60 days of employment.