General Manager

AAM Brand•Sun City West, AZ

17d•Onsite

About The Position

Corte Bella Country Club is seeking an experienced, energetic General Manager to lead its active adult community in Sun City West. The community has 1,650 homes and amenities including a pool, fitness center, social hall, day spa, restaurant, and 18-hole championship golf course. The General Manager provides community management and customer service to the community and homeowners, applying in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. In conjunction with the Board of Directors, this role manages association business to maintain property values, foster positive owner and resident relations, and support members’ quality of life. The General Manager leads onsite staff, oversees financial and facilities matters, supports board governance, ensures compliance with governing documents and applicable laws, and oversees community events and communications.

Requirements

Excellent interpersonal and communication skills, including being outgoing, socially oriented, poised, articulate, persuasive, effective in groups, and a strong public speaker.
Ability to manage multiple tasks, set priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Ability to proficiently use computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to work evenings and weekends as necessary.
Ability to sit at a workstation and use a computer and other office equipment; walk and/or drive throughout the community for inspections and HOA matters; and sit and stand for moderate periods.

Responsibilities

Manage association business with the Board of Directors to maintain property values, foster positive owner and resident relations, and support members’ quality of life.
Build and maintain effective working relationships with board members, committee members, and owners.
Recommend and implement procedures to ensure compliance with federal, state, and local laws and state disclosure requirements.
Conduct community tours as required by governing documents and the management contract; track non-compliance, send notices, and follow board-established fine and collection policies.
Manage the architectural control process and ensure compliance with Design Guidelines and Design Review policies; communicate with owners about compliance matters.
Plan and organize Board and annual membership meetings with the Board; prepare and distribute board packages and provide required meeting notices.
Review monthly financials and submit accounts payable to the management company.
Establish, draft, execute, and supervise the annual community budget; manage capital improvements; review financial statements; prepare variance reports; monitor accounts payable and delinquent accounts; and approve and code vendor invoices.
Obtain competitive contract bids, present comparative bid reviews, supervise contracts, ensure compliance with contract terms, and oversee community and contractor liability insurance requirements.
Interview, hire, and train employees as needed; coach employees regarding performance and expectations; and terminate employment relationships when required.
Supervise onsite association staff, chair staff meetings, and communicate and coordinate management activities.
Review incident reports, respond to them, and implement timely solutions.
Oversee event operations, including vendor coordination, logistics, ticket sales, and scheduling for the Social Hall, clubs, groups, meetings, and special events.
Direct event marketing and communications by managing the HOA Coordinator, reviewing promotional materials, and determining distribution schedules in collaboration with the Activities Coordinator.
Perform other related duties as directed.