General Manager

Stonebridge Hospitality Associates•Atlanta, GA

2d•Onsite

About The Position

The General Manager of the JW Marriott Atlanta Downtown is a visionary leader responsible for delivering world-class hospitality in alignment with the brand’s legacy of refined luxury, intuitive service, and exceptional guest experiences. The role oversees all aspects of hotel operations, financial performance, and team culture, ensuring the property operates at the highest level of excellence while representing the distinct elegance and sophistication of the JW Marriott brand. The General Manager leads hotel operations, drives guest satisfaction and financial results, develops the leadership team, and ensures compliance with brand standards, safety protocols, and labor practices. The role also partners with ownership and corporate teams and oversees capital projects and maintenance programs.

Requirements

Bachelor’s degree in Hospitality Management, Business, or a related field.
At least 5 years of experience as a General Manager in an upscale, lifestyle, or luxury full-service hotel.
Proven track record of achieving top-tier guest satisfaction scores, strong financial performance, and service excellence in a branded environment.
Deep understanding of luxury service delivery, guest personalization, and team engagement aligned with Forbes or AAA Four-/Five-Diamond standards.
Demonstrated success leading large, diverse teams, with a focus on mentorship, performance management, and retention.
Expertise in budgeting, forecasting, labor planning, and financial reporting, with strong business and operational acumen.
Familiarity with Marriott systems including MARSHA, CI/TY, GXP, and brand standards compliance tools.
Excellent interpersonal, communication, and leadership skills, including the ability to build strong relationships with guests, team members, ownership, and corporate partners.
Strong problem-solving and decision-making abilities, especially in high-pressure or high-visibility guest service situations.
Ability to sit, stand, and walk for extended periods and occasionally lift and carry objects up to 20 lbs.
Availability for a flexible schedule, including evenings, weekends, and holidays based on operational needs.

Nice To Haves

Advanced degree or executive education.
Experience with Marriott luxury brands.

Responsibilities

Lead hotel operations with a focus on luxury service, operational excellence, and adherence to JW Marriott brand standards.
Promote a culture of anticipatory service, attention to detail, and genuine guest care across all departments.
Ensure exceptional guest experiences in line with Marriott standards, internal benchmarks, and service recognition goals such as GSS, Forbes, and AAA.
Collaborate with Sales, Revenue, and Marketing leaders to drive ADR, occupancy, and RevPAR and position the property competitively in the luxury market.
Oversee budgeting, forecasting, and financial performance, focusing on profitability, accountability, and long-term asset value.
Maintain partnerships with ownership and corporate teams through regular reporting, strategic updates, and transparent performance communication.
Recruit, develop, and mentor a high-performing leadership team, emphasizing service excellence, consistent training, and career growth.
Coach and model JW Marriott values, including poise, presence, and purposeful service.
Oversee guest recovery and VIP services, including high-profile stays, event execution, and personalized guest engagement.
Lead compliance with Marriott standards, brand audits, health and safety protocols, and labor practices.
Guide capital projects and maintenance programs to preserve the property’s aesthetic and operational integrity.