Domino's General Manager (04100)

Domino's Franchise • Athens, GA

2d • Onsite

About The Position

The General Manager, referred to in the description as an Operating Partner, leads the operations of a Domino’s store and may have the opportunity to run a $1–2 million business within a 43-store franchise. The role provides experience in the Quick Service Restaurant industry, including labor and food costs, waste management, people management, and customer service. There may be opportunities to develop future Operating Partners or pursue franchise ownership.

The position is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The General Manager sets an example for the crew, follows company policies and procedures, and leads the team toward sales, service, and profitability goals. The role also involves staffing, scheduling, paperwork, food management, maintaining store image and cleanliness, and marketing.

The work includes customer service and order processing, preparing products to Domino’s specifications, taking inventory and stocking supplies, and operating and maintaining store facilities and equipment. The role may also involve delivery-related duties, including navigating to addresses and carrying products at delivery sites.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must have access to an insured vehicle that can be used for delivery.
• Must pass a criminal background check.
• Must pass a Motor Vehicle Record Check and meet company-specific standards.
• Ability to direct activities, perform repetitive tasks, and work alone or with others.
• Ability to work under stress and meet strict quality control standards.
• Ability to coordinate with coworkers and customers and analyze and compile data.
• Ability to make sound, ethical judgments and decisions in a timely manner.
• Enthusiastic customer greeting and positive personality when taking orders and addressing customer concerns.
• Ability to read a map, locate addresses, and navigate diverse terrain and delivery sites.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Comfort using a computer keyboard, touch screen, and foot-paddle.
• Ability to stand for most of the shift and perform the physical tasks described, including lifting and stacking supplies weighing up to 50 pounds.

Responsibilities

• Oversee all activities and operations during assigned shifts.
• Manage cost controls, inventory control, cash control, and customer relations.
• Follow all policies and procedures and expect the same of the crew.
• Lead and direct the team toward sales, service, and profitability goals.
• Handle staffing, paperwork submission, food management, scheduling, store image standards, cleanliness, and marketing.
• Direct activities and coordinate with coworkers and customers while meeting quality standards.
• Greet customers, take orders, and respond to customer concerns positively.
• Operate, clean, and maintain store facilities and equipment.
• Prepare products according to Domino’s specifications and guidelines.
• Take inventory, stock ingredients and supplies in storage and work areas, and complete related paperwork.
• Receive and process telephone orders promptly to support customer satisfaction and timely delivery.
• Navigate to addresses within the delivery area and navigate varied delivery sites while carrying products.
• Analyze and compile data and make timely, sound, ethical decisions.

Benefits

• Competitive salary structure consisting of base pay and monthly bonus.
• Flexible and convenient schedule.
• Advanced leadership development opportunities.
• Health, dental, and vision benefits.
• Company engagement outings, including company parties and team development activities.
• Community involvement and local networking opportunities.
• Professional development and travel incentives.
• Opportunity to compete for national and global Domino’s rewards.
• Opportunity to develop leadership and managerial skills for future business use.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed