Domino's General Manager (05752)

Domino's Franchise•Gainesville, GA

About The Position

The General Manager, referred to in the posting as an Operating Partner, leads the day-to-day operation of a Domino’s store and may run a $1–2 million business within a 43-store franchise. The role offers an opportunity to develop leadership and business skills, with potential to grow into developing future Operating Partners or to pursue franchising. The manager is responsible for what happens during their shift and is expected to follow company policies and procedures while setting an example for the crew. The position combines business and people management with customer service and store operations. Responsibilities include controlling costs and inventory, staffing and scheduling, managing food and cash, maintaining store standards and cleanliness, marketing, paperwork, and profitability. The role also includes preparing products to Domino’s specifications, processing orders, handling customer concerns, and operating and maintaining store equipment. Delivery-related requirements include navigating to addresses and delivery sites while carrying products. The role requires standing for most of the shift, lifting and stacking supplies weighing up to 50 pounds, and occasionally crouching, bending, stooping, squatting, or using stairs. Applicants must be at least 18, hold a valid driver’s license, have access to an insured vehicle for delivery, and pass criminal background and motor vehicle record checks.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license.
Must have access to an insured vehicle that can be used for delivery.
Must pass a criminal background check.
Must pass a motor vehicle record check and meet company-specific standards.
Demonstrate sound judgment, business acumen, empathy, people-management insight, and ability to multitask.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, and meet strict quality-control standards.
Ability to coordinate with coworkers and customers, analyze and compile data, and make sound ethical decisions in a timely manner.
Ability to accurately and quickly add, subtract, multiply, and divide, and make correct monetary change.
Comfort using a computer keyboard, touch screen, and foot-paddle.
Ability to read maps, locate addresses, and navigate diverse terrain, including multi-story buildings, private homes, and other delivery sites.
Ability to stand for most of the shift and lift or stack product ingredients and supplies weighing up to 50 pounds.
May need to crouch, squat, stoop, bend, or use stairs; hand-eye coordination is required for shaping dough, using a pizza peel and cutter, and folding pizza boxes.

Responsibilities

Take responsibility for everything that happens during the shift, including cost, inventory, cash, and customer relations.
Follow all company policies and procedures and set an example for the crew.
Direct and develop a team toward store goals.
Manage staffing, scheduling, paperwork submission, food management, image standards, store cleanliness, marketing, and profitability.
Greet customers, take orders, and address customer concerns positively.
Operate, clean, and maintain store facilities and equipment.
Prepare products according to Domino’s specifications and guidelines.
Take inventory, stock ingredients and supplies, and complete associated paperwork.
Receive and process telephone orders promptly to support customer satisfaction and timely delivery.
Navigate to addresses within the designated delivery area and carry products to delivery sites.