General Manager

Sagemont Hotels•Loma Linda, CA

20d

About The Position

The General Manager leads all operations at the 110-room Holiday Inn Express Loma Linda, serving as the property’s strategic and operational leader. The role is accountable for profitability, guest satisfaction, team engagement, brand compliance, safety, and operational excellence. The General Manager represents ownership, accountability, and excellence while guiding department leaders and aligning hotel operations with company goals.

Requirements

At least 5 years of hotel management experience, including 2 years as a General Manager or in an equivalent leadership role.
A proven record of achieving financial and guest satisfaction goals.
Strong leadership, communication, and analytical skills.
Experience with brand systems such as Hilton, Marriott, IHG, or Choice, and industry reporting tools.
Flexible availability, including weekends and holidays.
An active property presence, including regular walkthroughs and guest interaction.
Professional appearance and adherence to company uniform standards.

Nice To Haves

Experience with IHG brand systems is highly preferred.
A bachelor’s degree in hospitality management or business administration is preferred.

Responsibilities

Lead the 110-room property by example and foster a culture of excellence, accountability, and collaboration.
Develop and mentor department leaders to uphold hotel standards and values.
Communicate company goals and align property operations with strategic initiatives.
Achieve financial targets for revenue, profitability, and expense management.
Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
Ensure brand compliance, safety, and operational excellence across all departments.
Use M3, Hotel Effectiveness, and IHG brand systems to monitor and optimize performance.
Ensure guests receive experiences that align with brand standards.
Handle escalated guest feedback promptly and professionally.
Maintain open, professional communication with ownership and corporate leadership.
Maintain an active presence at the property, including regular walkthroughs and guest interaction.
Maintain a professional appearance and adhere to company uniform standards.