General Manager

Community Choice Financial Family of Brands•Waynesboro, GA

22d•Onsite

About The Position

The General Manager leads a TitleMax store’s daily operations and overall performance, managing and developing the team to grow revenue, maintain compliance, and deliver customer service. The role includes evaluating and processing loan and pawn applications, managing risk within established limits, overseeing cash and inventory controls, and ensuring adherence to company standards and applicable laws. The General Manager also supports team development through coaching, training, and performance management, and helps build the store’s business through local marketing, partnerships, referrals, and community events. This is an in-person, full-time position in Waynesboro, Georgia, requiring at least 40 hours per week and regular attendance that includes weekends. The stated hourly base pay is $19.25, and the position is eligible for performance bonuses. The role includes hands-on training and development opportunities. Duties may change or expand at the company’s discretion.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Pass a background check conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, standing up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members; train them on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budgets, workloads, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance, address basic facility needs, schedule maintenance, oversee the planogram, and ensure promotional materials are displayed properly.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, meet individual and team performance standards, and complete additional duties as directed.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.