General Manager

MOD Super Fast Pizza, LLC • Hampton, VA

22d • $50,000 - $60,000

About The Position

As a MOD Pizza General Manager, you lead the restaurant and its team to deliver the MOD commitment to guests while maintaining restaurant profitability. The role calls for care, accountability, people leadership, and business acumen. You are expected to live, teach, and demonstrate MOD culture in your interactions with the squad and guests.

The work centers on two areas: coaching and supporting the squad on the restaurant floor while modeling a strong guest experience, and completing administrative work such as business and community engagement plans and other General Manager tasks. Success is measured through financial performance, developing others, and inspiring them to reach their potential.

The role operates in an open kitchen environment, rotating between front and back of house. MOD describes its purpose as making pizza to serve people and contribute to a world that works for and includes everyone.

Requirements

• At least 2 years of experience leading leaders in restaurant management.
• Experience executing training, performance, and staffing programs in a restaurant or similar environment.
• Strong business acumen and ability to read financial reports and develop action plans from them.
• Prior experience working with internal support teams in Human Resources, Supply Chain, Marketing, or other functions.
• Ability to make sound, calculated decisions using prior experience and logic, including when information or direction is incomplete.
• Obtain a food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
• Proficient written and oral communication.
• Ability to support restaurant hours, including peak-demand nights and weekends.
• Must be at least 21 years of age.
• Ability to work in an open kitchen and rotate between front and back of house; perform walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling; and handle or move objects weighing up to 50 pounds.
• Ability to operate hand-held appliances, sharp knives, and kitchen equipment including an industrial can opener, dough press, industrial dishwasher, and very hot oven.
• Depending on location, ability to use stairs and/or an elevator.
• Ability to communicate and exchange information quickly with squad members and others.

Nice To Haves

• Management experience in a fast-casual restaurant environment.

Responsibilities

• Lead the entire squad, with additional focus on developing leadership capabilities and ensuring delegated work is completed while retaining accountability for restaurant performance.
• Review restaurant results regularly, identify opportunities to improve or maintain performance, and develop action plans using MOD tools such as P&L reports and scorecards.
• Own restaurant staffing, build talent pipelines, seek support proactively, and conduct kind, compliant interviews using provided tools and training.
• Complete required employee processing and compliance documentation according to policies and timelines throughout the employee lifecycle.
• Use MOD training plans to support new squad members, assess learning needs, and provide direction to help them execute MOD standards.
• Act as a community engagement ambassador and support restaurant performance through fundraising, catering, and other community initiatives.
• Use forecasts and the labor model to plan and distribute staffing and schedules in a timely manner, accommodating requests when possible while maintaining appropriate staffing levels.
• Maintain Loss Prevention and Asset Protection procedures for cash handling, food safety, and restaurant safety and security.
• Manage squad performance through timely feedback, accountability to standards and procedures, and a growth-mindset culture.
• Own, delegate, and manage ordering and inventory functions to meet restaurant performance targets.
• Read internal communications affecting restaurant operations, communicate relevant information, take required actions on time, and attend meetings, huddles, and training events as needed.
• Build working relationships with vendors and the internal facilities team to keep the restaurant in suitable condition for a consistent, high-quality experience.
• Demonstrate resilience, humility, care and accountability, and curiosity in leadership and day-to-day interactions.

Benefits

• Quarterly performance bonus program with potential earnings of up to $6,000 annually.
• Paid sick time.
• Four weeks of paid vacation.
• Medical, dental, and vision insurance eligibility based on hours worked.
• Paid parental leave.
• Free pizza, salad, and beverages.
• Pet insurance.
• Discounted gym membership.
• Free counseling sessions.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed