General Manager - Dallas (White Rock), TX

Excel Fitness•Dallas, TX

5d•Onsite

About The Position

The General Manager leads operations at a Planet Fitness club, developing and supervising Team Players while maintaining Excel Fitness standards, member service, and club performance. The role oversees hiring, onboarding, training, performance management, team development, scheduling coverage, club audits, inventory, budgets, and operational metrics. The General Manager works with regional leadership, the Assistant Manager, Human Resources, Facilities, vendors, and construction teams to maintain and improve club operations, including during remodels and new builds. The position is authorized to spend up to $250 per club-related expense or maintenance incident and may issue discretionary Team Player bonuses with Regional Manager approval. It oversees up to 20 Team Players at one location, including Assistant Manager(s). This is a full-time, exempt, on-site position at the designated club. Standard workdays are Monday through Friday, with hours between 9 a.m. and 9 p.m. Work outside the established schedule may be necessary to cover shifts and ensure smooth club operations; hours may include weekends or overnights as business needs require and may change. The job operates in a fitness club with office and custodial equipment and may involve regularly loud noise. Physical demands include frequent standing and walking, handling and reaching, and lifting or moving up to 25 pounds frequently and up to 75 pounds occasionally.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
At least six months of equivalent management experience required.
CPR/AED certification required; uncertified Team Players may complete training within the first 30 days of employment.
Proven ability to lead, inspire, develop, and supervise others.
Familiarity with Excel’s mission, values, vision, and culture; the Planet Fitness brand and operational requirements; and KPI metrics.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Proficiency in Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.

Nice To Haves

Prior experience as an Assistant Manager with Excel Fitness.

Responsibilities

Identify Team Players’ strengths and training opportunities, and encourage their personal and professional development in alignment with Excel’s career path.
Lead the Assistant Manager in planning and implementing strategies to attract and retain members based on Excel Core Values.
Ensure Team Players are proficient in the Planet Fitness mobile app, tablets, and Point of Sale operations, and remain current on certifications, training, marketing plans, promotions, and operational updates.
Use club reporting and platforms, including the Team Performance Tracker, to meet company metrics and KPI expectations.
Manage the club budget and expenses to support profitable operations.
Oversee, supervise, inspire, and develop Team Players; identify training needs and ensure staff meet Excel standards.
Conduct regular club audits and daily walkthroughs, delegate tasks, and follow up on cleanliness, member service, and atmosphere standards.
Model and enforce company policies and guidelines, addressing noncompliant actions promptly.
Conduct Team Player Assessments and competency evaluations.
Communicate with members and provide a high level of member service.
Create job postings, interview candidates, complete new-hire processes, and train new hires.
Coach Team Players, document performance management as needed, and work with regional leadership, the Assistant Manager, and HR on counseling, corrective actions, and terminations.
Conduct club meetings about policies and procedures and promote team culture.
Enter work orders into the Computer Maintenance Management System and coordinate their completion with Facilities, regional management, and vendors.
Work with regional management and Facilities to identify and escalate maintenance needs and assist with basic maintenance items.
Coordinate with SI, GC, RM, and Construction to support operations and standards during remodels and new club builds.
Assist with fitness equipment extractions and installations.
Initiate community events and outreach activities to promote and represent the company.
Manage club inventory and communicate necessary orders.
Mentor and prepare the Assistant Manager for potential General Manager roles through feedback, delegation, and involvement in daily operations.
Authorize expenditures and refunds and make necessary bank deposits.
Remain available off shift as a direct contact for operational questions and emergencies.
Ensure club operations continue and all work shifts are covered; fill in for the Assistant Manager or ensure appropriate coverage when the Assistant Manager is unavailable.