General Manager - Floater

24 Hour Fitness • Lynnwood, WA

20d

About The Position

As a General Manager at 24 Hour Fitness, you drive the club’s mission, vision, and values by growing membership and revenue and maintaining operational excellence. You lead a high-performing team to deliver an exceptional member experience and achieve sales goals, with a focus on membership sales, fitness revenue, and overall club performance. You foster a results-oriented culture of accountability, develop a motivated team, and maintain a welcoming club environment.

The role oversees club operations, team development, member engagement and retention, budgets, safety, and local community outreach. The position requires a consistent schedule of either 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, aligned with peak business hours and club needs, and travel of up to 10% for training sessions and meetings. Physical demands include prolonged standing and walking, regular bending, stooping, climbing, reaching, and lifting or moving items up to 25 pounds, and occasional lifting up to 50 pounds. The work environment includes cleaning agents, fitness equipment and moving mechanical parts, and occasional loud noise consistent with a gym.

Requirements

• 3–5+ years of management experience in the broader retail, hospitality, or fitness industry, with a proven track record of success.
• 2–4 years of progressive management experience supervising 3–10+ employees in a team environment, with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams in implementing member and team-member initiatives through a strong service focus and a consistent, robust service culture.
• Ability to create an outstanding member and team-member experience and a high-performance culture through people development, innovation, and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire and maintained throughout employment. The company provides access to an approved training program at no cost.
• Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) required within 90 days of hire. The company provides access to a certification program at no cost. A qualifying and approved degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement instead.
• Ability to travel up to 10% of the time for training sessions and meetings.
• Ability to meet the physical, mental, and environmental demands described in the posting, including prolonged standing and walking; frequent electronic-device use; regular bending, stooping, climbing, reaching, and lifting or moving up to 25 pounds; occasional lifting up to 50 pounds; and exposure to cleaning agents, fitness equipment, moving mechanical parts, and occasional loud noise.

Nice To Haves

• Bachelor’s degree in Business Administration, Sports Management, Exercise Science, Kinesiology, or a related field.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Responsibilities

• Develop and implement strategies to exceed targets in membership sales, fitness, retail, and other revenue streams.
• Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
• Provide ongoing support, coaching, and leadership; set clear objectives, delegate responsibilities, leverage team strengths, and foster excellence and accountability.
• Build strong member relationships by creating a welcoming, community-focused environment that supports engagement and fitness goals.
• Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
• Manage budgets, control expenses, and maximize profitability while following company policies and procedures.
• Implement safety protocols and procedures to protect members and staff and comply with health and safety regulations.
• Build local community relationships, represent the gym at events, and implement outreach initiatives to attract new members.
• Develop and execute member-retention strategies, including engagement programs, events, and incentives.
• Promote awareness of and compliance with company policies, procedures, standards, and relevant industry regulations.
• Maintain a consistent 9:00 AM–7:00 PM or 10:00 AM–8:00 PM schedule aligned with peak business hours and club needs.
• Travel up to 10% of the time to attend training sessions and meetings.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups that facilitate connections with team members and participation in community events, in person and virtually.
• Access to company-provided CPR/AED and Personal Training certification programs at no cost, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed